Planar · 4 hours ago
IT Help Desk Technician
Hillsboro, OR
Full-time
Onsite
Entry Level
2+ years expPlanar is a company focused on providing technology solutions, and they are seeking an IT Help Desk Technician to deliver Level 1 and 2 support for workplace technology. The role involves resolving incidents and requests, configuring devices, and enhancing customer experience through effective collaboration with IT teams and business users.
3D TechnologyElectronicsHardwareRetailVirtualization
Responsibilities
Respond to incidents and requests received through email, phone, chat or in-person interactions. Collaborate with other IT teams on transfer/escalation of tickets to other IT teams for speedy resolution
Adhere to IT Service Management (ITSM) standards with logging and resolution of tickets in ServiceNow
Procure, provision, build and configure laptops, desktops, phones, tablets, printers, and other peripherals/accessories per company device management standards. Meet SLAs for resolution of incidents and requests received for workplaces services team
Repair, refresh and perform maintenance on workplace devices and related accessories
Install software, maintain system patching/update currency, and ensure ongoing lifecycle maintenance of software and hardware
Provision IT System and service access. Support employee onboarding and off boarding activities
Maintain an inventory of devices, parts, software, and other workplace assets. Ensure Configuration Management Database (CMDB) assets are current/in sync
Gain adequate knowledge of application services to perform initial triage and resolve Level 1 tickets. Transfer/escalate application tickets to other IT teams for resolution
Understand and utilize Knowledge Base for incident resolution. Update knowledge base with current information of systems and recurring incidents/requests
Ensure security of devices, software and services utilizing security framework
Collaborate with business and IT Teams to enhance customer experience
Keep abreast of and gain expertise in the evolving technologies and understand how new technologies could be applied
Qualification
Required
2+ years of experience working on an IT Help Desk, desktop, end users or workplace services team
Experience with provision, build, configuration and repair of desktops, laptops, mobile devices, printers, conference room systems and peripherals/accessories
Experience with workplace device operating systems Windows, Linux, Mac OS, iOS, Android etc
Experience working with an ITSM Platform/service such as ServiceNow
Experience with cloud-based security tools such as antivirus, anti-phishing, cybersecurity, password management and active directory
Experience with Microsoft services such as Azure and M365 is desired
Experience with Level 1 support of application services such as Salesforce, Microsoft Dynamics, ADP and Concur is a plus
Excellent communication skills and ability to work effectively with stakeholders and team members
2+ years of relevant experience with an Information Technology team
High School Education or equivalent
Ability and willingness to work evenings, after hours, weekends, and on-call
Ability to commute and work at multiple onsite locations in Hillsboro, OR
Working with others in a team setting
Ability to effectively manage customers under stress
Some lifting (up to 50 lbs.). Long hours on computer keyboard. Prolonged periods of standing and/or walking
Preferred
Experience with Microsoft services such as Azure and M365 is desired
CompTIA A+ certification is desirable
Company
Planar
Planar is a global leader in display and digital signage technology, providing premier solutions for the world's most demanding environments.
201-500 employees
H1B Sponsorship
Planar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-08-12Acquired
1993-12-16IPO
Leadership Team
Adam Ditcher
Channel Sales Business Partner
Recent News
2025-07-02
Company data provided by crunchbase