Corpay · 14 hours ago
Customer Service - Operations - S2 - USA
Indianapolis, IN
Full-time
Onsite
Mid Level
3+ years expCorpay is a company focused on providing travel and accommodation solutions, and they are seeking a Crew Accommodations Onsite Agent to manage hotel and ground transportation bookings for airline crew members. This role involves resolving booking issues, liaising with vendors, and ensuring timely accommodations during irregular operations.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
Handling emergency relocations of crews that occur at the last minute
Working closely and in sync with client’s crew scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members
Communicating with internal departments and management to resolve problems and expedite work
Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
Effectively utilizing all tools and technology to process, track and report transactions
Accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting
Sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are sold out
Adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured
Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)
Maintaining a positive environment, open and respectful communication, professional behavior with a “CAN DO” attitude
Reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner
Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook
Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts
Working on special projects and other duties as assigned
Qualification
Required
High school diploma or GED Certificate is required
Fluent in English is required
Must have reliable transportation to commute to the office as required
Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures
A minimum of 3 years' experience in the hotel/travel industry or a similar role is highly preferred
Excellent interpersonal and client relationship skills
Strong organizational and multi-tasking skills
Strong writing, communication, and negotiation skills
Ability to work independently and as a contributing team member
Ability to interact with clients and business partners both electronically and via telephone
Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs
Available to work shift work and willingness to work long hours during irregular operations
Flexibility to adjust working schedules and shifts as per client's requirements (notified in advance)
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
Preferred
Additional language is a plus (Italian, German, French, Spanish, Portuguese)
Benefits
$2,500• Retention Incentive
$1,000• after 3 months on-site
$1,500• after 6 months on-site
Up to 6,000• in Employee Referral Benefits.
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company wide.
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
H1B Sponsorship
Corpay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (14)
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
Seeking Alpha
2025-03-18
Business Wire India
2025-02-21
Company data provided by crunchbase