Frontera · 19 hours ago
Customer Support Specialist
Denver, Colorado
Full-time
Onsite
Entry Level
$65K/yr - $85K/yr
1+ years expFrontera is a company focused on improving care for children with autism and behavioral health needs through innovative AI tools. The Customer Support Specialist will provide Tier 1 customer support, ensuring users have a positive experience with the product by resolving inquiries and issues.
Artificial Intelligence (AI)Health CareMedical
Responsibilities
Serve as the first point of contact for customer support inquiries
Resolve Tier 1 support issues by answering product questions, addressing common user errors, and guiding users through workflows
Use, test, and improve AI-powered support tools and workflows to drive efficiency and faster resolution times
Identify opportunities where AI automation can reduce manual support work while maintaining a high-quality customer experience
Identify when issues need to be escalated and route them appropriately to Product or Engineering
Provide clear, timely, and empathetic communication to customers
Track and document support requests, patterns, and resolutions using a ticketing system
Maintain a high standard of customer experience and professionalism
Contribute feedback on recurring customer questions or friction points to help improve documentation and product experience
Support internal teams with basic product questions as needed
Qualification
Required
1–3 years of relevant experience in customer support, customer service, or a customer-facing role
Previous experience using a ticketing platform (e.g., Zendesk, Freshdesk, HubSpot, or similar)
Strong customer service mindset with excellent written and verbal communication skills
Ability to explain concepts clearly and patiently to non-technical users
Organized and detail-oriented with the ability to manage multiple support requests
Comfortable learning new tools and product workflows
Ability to follow established processes while delivering a high-quality customer experience
Positive attitude and strong sense of ownership over customer outcomes
Preferred
Experience using AI tools, workflows, or automation platforms (or strong curiosity and aptitude to learn quickly) preferred
Experience supporting software or technology products
Experience in healthcare, health tech, or a regulated environment
Benefits
Stock options
Health benefits
401(k) plan
4 weeks of PTO per year
Company
Frontera
Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$32M2025-02-18Seed· $32M
Leadership Team
Amol Deshpande
Founder and CEO
Recent News
2026-01-13
thesaasnews.com
2025-02-24
Company data provided by crunchbase