Grace Hospice · 14 hours ago
Scheduling Analyst, Patient Retention & Recovery Hybrid & Onsite locations in NY and NJ
US-NY-Whitestone
Full-time
Hybrid
Entry, Mid Level
$66K/yr - $73K/yr
2+ years expHarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The Scheduling Analyst, Patient Retention & Recovery is responsible for growing patient census, reducing patient churn, and enhancing patient engagement through proactive outreach and scheduling optimization.
Health CareHospitalMedical
Responsibilities
Scheduling optimization and census management
Assist in day-to-day market scheduling as directed by market operations leader
Conduct daily outreach efforts via phone, mailing campaigns and in person interventions to reschedule, retain and recover patients that have been lost in follow-up or at risk
Design, implement, and conduct new and innovative patient retention, recovery, engagement, and outreach strategies for those patients who are at risk, without a scheduled visit and refusing HC services in effort to increase patient retention
Analyze patients at risk and those refusing services using data analysis and action planning for retention and census growth leading to increased patients scheduled and reduced at risk patients
Analyze data on daily basis to monitor trends and decrease patient loss through interventions with clinical and operational leadership
Conduct needs assessment of market interventions required to enhance patient experience and patient retention and conduct training and individual mentorship for all team members in positive patient retention strategies and overcoming patient objections
Mentor, train, and coach for patient retention and patient-focused communication
Manage complex, real-time operational challenges related to scheduling and patient retention
Qualification
Required
Associates degree or equivalent experience
2+ years of experience in healthcare, patient services, customer service, or marketing
Demonstrated experience and strong history of delivering exceptional patient experience and satisfaction
Experience working cross-functionally with clinical, administrative, operational, and marketing/outreach teams
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint)
Strong data-entry skills with the ability to navigate multiple systems
Ability to adapt to new systems, processes, and guidelines
Excellent phone etiquette with an engaging and professional demeanor
Ability to multitask and manage competing priorities
Strong analytical and critical-thinking skills
Exceptional verbal and written communication skills
Preferred
Bachelor's degree
Scheduling, logistics, healthcare operations, patient engagement, retention, outreach, or healthcare marketing experience
Working knowledge of medical terminology and healthcare workflows
Benefits
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Company
Grace Hospice
Grace Hospice offers hospice, palliative care, and bereavement support services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase