ONE Gas · 2 hours ago
Business Analyst I
Topeka, KS
Full-time
Onsite
New Grad, Entry LevelONE Gas is a company focused on providing natural gas services, and they are seeking a Business Analyst I to support their Customer Service Department. The role involves performing entry-level analysis, preparing financial reports, and assisting in business decisions to improve performance.
EnergyOil and GasRenewable Energy
No H1B
Responsibilities
Perform entry-level analysis on activities related to the contact centers or business office groups within the Customer Service Department
Help prepare and maintain financial spreadsheets and reports such as:
Budget planning, projections, and forecasting
Variance analysis
Third-party contractor financial reports
Operating and maintenance expenses
Attrition and headcount trending
Support business analysis to aid management in business decisions and to drive improved performance using performance scorecards, agent statistics, key performance indicators, customer accounts, etc
Participate in business or vendor process implementation, problem resolution, testing, and training support
Participate in compliance monitoring by reviewing information and conducting internal compliance audits
Compile data and assist with data mining related to performance statistics, forecasting, budget planning, or other information related to processes/projects using systems such as Banner, CRM Dynamics, Power BI, DebtNext, LexisNexis, Accurint, Community, or PACER
Assist with data analysis and reporting using BI databases
Perform duties to assist the vendor as a backup for senior business analysts
Monitor and provide reports on the number of survey complaints contacted by Contact Center Supervisors to ensure customer complaints are addressed
Assist with customer feedback survey reviews to identify customer pain points, successes, and trends related to escalated complaints and web cases
Regular and reliable attendance is required in the performance of the job
Employee may be required to perform additional duties as requested
Qualification
Required
Applicants must be authorized to work in the United States
Preferred Bachelor's Degree Business administration, math, statistics, related field, or an equivalent combination of formal education and the following job-related experience
Demonstrated ability to complete projects on time while ensuring attention to detail to ensure accuracy
Demonstrated ability to organize and prioritize tasks
Working knowledge of data compilation and extraction tools
Working knowledge of math and algebraic applications to use data for meaningful analysis
Demonstrated ability to research and validate data to prepare reports, presentations, or other documentation
Knowledge of customer service functions, policies, and procedures
Demonstrated proficiency in Microsoft Office and ability to use Excel at an intermediate level
Demonstrated ability to work together as a team or individually on guided projects
Demonstrated ability to read and write fluently in English
Mobility to travel in and around office facilities
Regular and reliable attendance is required in the performance of the job
Benefits
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Optional Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
Company
ONE Gas
ONE Gas, Inc. operates as a regulated natural gas distribution utility company.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$536.3M2025-05-08Post Ipo Equity· $197.5M
2024-08-08Post Ipo Debt· $250M
2023-09-11Post Ipo Equity· $88.8M
Leadership Team
Robert McAnnally
President and Chief Executive Officer
Recent News
2025-12-05
2025-12-02
PR Newswire
2025-12-01
Company data provided by crunchbase