Squishable · 4 hours ago
General Manager (King of Prussia Mall)
King of Prussia, Pennsylvania
Full-time
Onsite
Mid, Senior Level
$58K/yr - $61K/yr
2+ years expSquishable is a close-knit team creating unique plush and lifestyle products. They are seeking a General Manager to lead their flagship store, focusing on creating exceptional customer experiences and developing a motivated team.
Toys
Responsibilities
Create a positive environment that the team is excited to come into, be challenged by, and contribute to
Be proactive, a solution, and a decision-maker
Communicate business needs and team updates to leadership in a productive and concise manner
Lead by example, uphold, and implement Squishable standards with your team
Create an environment where knowledge is shared, teams are informed and engaged, and feedback is provided through regular touch bases, monthly meetings, etc
Network, recruit, hire, onboard, and develop a well-rounded team that excels in customer service, selling, merchandising, operations, and team management/leadership
Consistently provide feedback to ensure growth, change, and results in your team. Challenge and guide your leadership team to do the same with their respective teams
Create succession to encourage individual drive and development, upward mobility, and engagement
Take responsibility and ownership of how each person on your team needs to be challenged to grow. Tailor a development plan accordingly per individual
Exemplify and uphold a positive, unique customer experience and ensure all team members can successfully execute the Squishable experience. Maintain a customer-first environment
Actively manage all training of your team on the customer experience
Have your finger on the pulse of your sales floor and take ownership of all customer experiences
Drive top-line sales growth while managing expenses such as labor costs, supply budget, etc., to the company standard
Identify ways to increase your store’s business and build brand awareness in your community
Recognize the importance of planning and ensuring schedules are well thought out, posted at least two weeks in advance, and relay critical business events/needs/information
Possess a strong business acumen and be able to present your business to a room full of strangers
Update store weekly based on inventory levels and best sellers while teaching the team to take the initiative to do the same
Ensure your team can uphold and is well-versed in visual and product standards
Ensure a visual focus is implemented weekly to drive business in your community
Know your store numbers, KPI’s, best sellers, and business statistics. Teach key leadership the importance of knowing and tracking their business
Ensure seamless store operations and compliance with all Squishable standards
Own your inventory and ensure it is being accurately managed by staff
Store cleanliness standards are implemented and met on a daily/weekly/monthly basis
Qualification
Required
Two plus years of relevant management experience in a high-volume, fast-paced, challenging, and creative customer-facing retail environment; preferably in a General Manager role
Passion for people! A dynamic and engaged leader who has a passion for empowering, inspiring, motivating, teaching & developing team members
Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment
Feedback is a gift! Ability to provide constructive feedback and recognition to every team member, to ensure we have an open and transparent culture of high-performance standards
High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven
Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment
Being a Brand Ambassador, with excellent knowledge of and commitment to Squishable's vision, culture, and standards
Willing to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed
Preferred
College degree preferred
Proficient with Microsoft Office Suite or related software
The capability of lifting items around 25 pounds
Benefits
Health, Vision, Dental Insurance
Long/Short-term disability
Paid Time Off
Employee discount
Company
Squishable
Squishable offers nontraditional backgrounds to make adorable plush – food, animals, mythological creatures.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Zoe Fraade-Blanar
Co-Founder & CCO
Company data provided by crunchbase