NMS · 1 month ago
Shift Supervisor - ANC Airport, AK Airlines - (Full-time, pay DOE) - Anchorage, AK
Anchorage
Full-time
Onsite
Entry, Mid Level
1+ years expNMS is a company focused on providing mobility services at airports, and they are seeking a Shift Supervisor to lead their team. This role involves overseeing daily operations, ensuring compliance with safety standards, and managing staff to provide efficient assistance to passengers with mobility needs.
ConsumerFacility ManagementSecurity
Responsibilities
Lead daily mobility services operations, including staffing, scheduling, and task delegation to ensure timely passenger assistance and smooth passenger flow
Supervise Mobility Specialists, and temporary staff as needed; provide coaching, performance feedback, and development opportunities
Ensure adherence to accessibility standards and airline/airport protocols; promote safe, courteous, and respectful passenger interactions
Monitor and enforce safety practices; promptly address safety hazards and model compliant behavior
Assist in the training and onboarding of new staff; maintain documentation of certifications, training, and performance
Coordinate with Airlines, Security, Gate Agents, and Ground Transportation to optimize arrivals, connections, and departures for mobility customers
Manage documentation and records for service logs, incident reports, equipment maintenance, and incident follow-ups
Ensure proper use, maintenance, and replacement of mobility equipment (wheelchairs, transfer devices, etc.) and report any equipment issues
Support the General Manager/Assistant General Manager in achieving department goals, budgets, and quality metrics; provide regular progress updates
Handle customer concerns with professionalism, resolve issues, and escalate as needed
Promote a positive work environment, teamwork, and effective communication within the mobility team
Perform other duties as assigned that support department success
Qualification
Required
High School diploma or GED equivalent
At least one year of customer service experience
Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds
Proficient computer skills; ability to learn new software quickly (check-in, scheduling, incident reporting, mobility-assessment apps)
Must be available to work a flexible schedule with overtime when required
Must be able to work effectively with a minimum of supervision or support
Must be fluent in speaking, reading, and writing English
Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas
Ability to obtain an Alaska AOA Badge. To be eligible, applicants must meet the following criteria: Successfully pass an FBI fingerprint-based background check, Complete and pass a TSA Security Threat Assessment (STA), Have no outstanding warrants or be able to provide documentation of their resolution
Preferred
Valid Driver's License and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy
Six months of supervisory or leadership experience
Company
NMS
NMS offers support services including security, camp services, facilities management, housekeeping, hotel management and contract staffing.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Digit News
2024-05-01
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