Narmi · 19 hours ago
Technical Customer Support Associate
United States
Full-time
Remote
Entry, Mid Level
$68K/yr - $75K/yr
2+ years expNarmi is a fintech company that empowers community financial institutions with advanced digital banking solutions. They are seeking a Technical Customer Support Associate to provide exceptional support to their customers, troubleshoot technical inquiries, and enhance the overall customer experience.
BankingCreditFinancial ServicesFinTech
Responsibilities
Provide front-line support for Narmi Customers
Communicate with customers to efficiently resolve questions and issues
Conduct troubleshooting to investigate or recreate technical inquiries
Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
Impact an evolving support team and digital platform
Identify and advocate for opportunities to improve the customer support and product experience
Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences
Qualification
Required
2-3+ years in a technical customer support role
Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
Demonstrated thoroughness and accuracy when tackling tasks
Experience navigating ambiguity and problem-solving
Excellent communication skills and comfort in customer-facing conversations
B.A. or B.S. degree
Preferred
Prior SaaS-based technology, financial services, and/or digital banking experience
Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues
PST or MT timezone to cover West Coast customers
Benefits
Equity option grant
Performance-based cash and equity bonuses
Full benefits (medical, dental, vision) package
Company
Narmi
Narmi is a provider of mobile, online, and digital account banking to regional and community financial institutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$55.52MKey Investors
New Enterprise AssociatesPicus Capital
2022-06-15Series B· $35M
2021-02-02Series A· $20.4M
2019-05-15Convertible Note
Leadership Team
Chris Griffin
Co-Founder
Nikhil Lakhanpal
Co-Founder
Recent News
Right Side Capital Management
2025-11-05
Crowdfund Insider
2025-10-31
Company data provided by crunchbase