MKS2 Technologies · 16 hours ago
Senior Installation Field Engineer
Milwaukee, WI
Full-time
Onsite
Senior Level
$70K/yr - $80K/yr
5+ years expMKS2 Technologies, LLC is an award-winning high growth small business that creates innovative technology solutions. The Senior Installation Field Engineer will oversee a team supporting the VA’s EHRM deployment and training project, requiring strong technical skills and a focus on customer service.
Cyber SecurityInformation TechnologySoftware
Responsibilities
Travel will typically be for 1-4 weeks at a time
Travel is in support of the VA's EHR deployment and training requirements
This position requires frequent travel by vehicle and must be able to drive safely and navigate a variety of routes
You must possess a valid driver’s license
Occasional air travel may also be required
When not on travel, the staff member will work at the local VA doing daily helpdesk/system administrator/network onsite tasks
You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project
This role combines strong technical skills with an emphasis on delivering a high level of customer service
This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat
You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management
Will be responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution
You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions
You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision
Qualification
Required
5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks
Experience in managing technical teams
Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
Experience with network hardware - Install, Configuration, Management, and Issue Resolution
Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e., laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
Possession of excellent written and verbal communication skills
Experience writing reports/deliverables
Familiar with network technologies, analyzing network traffic, and determining network issues
Able to travel up to 50% of the time and meet travel requirements
Must have personal transportation available during work hours
Bachelor's degree in computer science, Information Systems, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree
Preferred
Possession of strong critical thinking and error assessment capabilities
Public Trust Clearance
Experience with Microsoft Windows desktop deployments
Experience as IT helpdesk Tier 2
Benefits
Full benefits
Company
MKS2 Technologies
MKS2 is a technology business providing services to the federal government and commercial clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brendan Mullen
Founder and CEO
Recent News
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