Senior Help Desk Support Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

Hanover Bank · 15 hours ago

Senior Help Desk Support Analyst

positionMineola,NY,US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$67K/yr - $81K/yr
date5+ years exp

Hanover Bank is looking for a full-time Senior Help Desk Support Analyst to join our team. The Senior Help Desk Support Analyst is responsible for independent provisioning, installation, configuration, operation, and maintenance of system hardware and software on MS Windows-based platforms.

Asset ManagementBankingFinancial ServicesProfessional Services

Responsibilities

Provide end-user support on desktop, laptop, printer/copier, and hardware/software issues on a timely basis at all complexities and with all levels of users
Service desktop/laptop computer hardware (memory modules, hard drive, etc.)
Assist employees, Board Members, and RDC customers through remote and onsite support
Perform regular proactive maintenance
Remain current and monitor technical developments in the marketplace
Make recommendations as appropriate

Qualification

NetworkingTechnical troubleshootingWindows operating systemMonitoring softwareTechnical skillsClient assistanceVerbal communicationWritten communicationDocumentationIndependent work

Required

Experienced in networking
Experienced with standard technical troubleshooting
Has advanced knowledge in troubleshooting, setting up, and maintaining monitoring and backup software
5+ years of direct user help desk experience
Excellent verbal and written communication skills
Excellent technical skills
Knowledge of the Windows operating system
Complete 25 hours of continuing education/training annually in the areas of Information Technology or Information Security (webinars, conferences, workshops, etc.)
Have acquired technical knowledge of the client environment
Ability to accurately complete all documentation and reports
Ability to work independently to resolve tickets
Understanding of strategic initiatives to better assist clients

Benefits

Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
Company-paid Long-Term Disability Insurance
Additional Life and AD&D Insurance for employee, spouse, and dependents
Voluntary Short-Term Disability Insurance
Pet Insurance
Legal Services Plan
Accident Insurance
Hospital Indemnity Insurance
Cancer Care Insurance
401(k) Plan with Company Match
Paid Personal Time Off (PTO)
Paid Company Holidays
Annual Performance Bonuses
Annual Salary Increases
Company-sponsored Events
Employee Contests and Recognition Programs

Company

Hanover Bank

twittertwitter
company-logo
Hanover Bank offers banking, cash management, online & mobile banking, merchant services, and digital solutions.
dateFounded in 2009
location
Mineola, New York, USA
people-size201-500 employees
web-link
https://hanoverbank.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Raffaella Palazzo
First SVP, Chief Operations Officer
linkedin
leader-logo
Michael Locorriere
Executive Vice President & Chief Municipal Officer
linkedin

Recent News

Hanover Bancorp, Inc
Your Bank - Your Way: Hanover Bank Launches Dynamic New Website
2025-09-25
Hanover Bancorp, Inc
Hanover Bank Launches Inaugural Radio & Digital Audio Campaign to Reinforce Community Commitment & Growth Strategy
2025-08-07
Hanover Bancorp, Inc
Hanover Bancorp, Inc. Reports Second Quarter 2025 Results Highlighted by Strong Demand Deposit Growth, Continued Margin Expansion and Its Inclusion in the Russell 2000 Index
2025-07-24
Company data provided by crunchbase