Sutter Health · 20 hours ago
Patient Service Representative
San Francisco
Full-time
Onsite
Entry Level
$34/hr - $42.50/hr
1+ years expSutter Health is a healthcare organization seeking a Patient Service Representative to serve as the face-to-face point of contact for patients. The role involves registering and financially clearing patients while enhancing their experience through effective customer service and knowledge of the health system.
Health CareHospitalNon Profit
Responsibilities
Serves as the face to face point of contact for patients
Obtains all necessary information to register and financially clear patients
Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery
Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings
Qualification
Required
HS Diploma or General Education Diploma (GED)
1 year of recent relevant experience
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings
Working knowledge and understanding of insurance and medical terminology
Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge
Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems
Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
Possess verbal and written communication and active listening skills
Accuracy and attentiveness to detail
Decision making and problem-solving skills
Must be able to work concurrently on a variety of tasks/projects in diverse environment
Ability to meet or exceed targeted customer service, productivity and quality standards
Computer proficiency skills
Requires the ability to work with and maintain confidential information
Benefits
Comprehensive benefits package
Company
Sutter Health
Sutter Health is a non-profit organization operating a network of hospitals and physicians in Northern California.
10001+ employees
H1B Sponsorship
Sutter Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (16)
2023 (14)
2022 (21)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$27.17MKey Investors
Department of Health Care Services
2025-05-19Grant· $23M
2016-11-22Grant· $1.2M
2013-10-09Grant· $2M
Leadership Team
Megan Gillespie
Chief Executive Officer
Warner L. Thomas
Chief Executive Officer
Recent News
2025-11-19
2025-11-19
Company data provided by crunchbase