Fortune Brands Innovations · 13 hours ago
AV/IT Support Engineer
1 Horizon Way, Deerfield, ILLINOIS
Full-time
Onsite
Entry, Mid Level
$55K/yr - $88K/yr
2+ years expFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We are seeking a highly motivated and technically skilled Junior Infrastructure Engineer / Senior Technical Support Specialist to join our IT Infrastructure team, focusing on supporting and enhancing enterprise collaboration and conferencing technologies.
Consumer GoodsSecurity
Responsibilities
Provide Tier 2/3 support for Microsoft Teams (including Teams Rooms, Operator Connect, Direct Routing, and telephony integrations)
Configure, deploy, and troubleshoot Cisco conferencing systems (Webex, SX/MX series) and AV systems (Crestron, Polycom Studio X50)
Integrate AV systems with Microsoft Teams and Cisco platforms
Monitor and optimize performance of conferencing platforms and AV infrastructure
Deliver high-level technical support for executive meetings and events
Manage Microsoft Teams policies, user configurations, and call quality analytics
Participate in infrastructure upgrades, migrations, and new deployments
Support onboarding/offboarding processes and maintain system documentation
Collaborate with internal teams and external vendors for scalable solution design and troubleshooting
Proficient in Microsoft Office Suite, Active Directory MACD, and ServiceNow
Experience with MDM and mobile security platforms (e.g., Intune)
Cloud experience with Azure (server builds, SaaS services)
Working knowledge of Intune, BOX, Okta, and various SaaS providers
Strong networking skills (IP, DNS, ports) and familiarity with SAN/NAS storage
Capable of imaging, configuring, and troubleshooting printers, computers, and servers
Solid understanding of Windows 10/11, Mac OS, on-prem servers, and workstation hardware
Well-organized, ambitious, and proactive with a strong drive to learn and connect people
Effective communicator across all levels, providing clear updates and documentation
Experienced in training end-users and IT staff on conferencing and AV tools
Qualification
Required
2+ years of experience in IT infrastructure or technical support roles
Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony)
Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints)
Experience with Crestron AV control systems and Polycom Studio X50
Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio
Working knowledge of Microsoft 365 administration
Excellent troubleshooting skills and ability to communicate technical concepts clearly
Proven ability to work independently and collaboratively in fast-paced environments
Experience supporting executive-level users with high responsiveness and professionalism
Strong written and verbal communication skills
Preferred
Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming
Experience with Zoom CRC or similar conferencing connectors
Familiarity with ITIL practices and service management tools (e.g., ServiceNow)
Experience supporting hybrid work environments and remote collaboration technologies
Benefits
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates
Company
Fortune Brands Innovations
Fortune Brands Innovations is an industry-leading home, security and digital products company.
10001+ employees
H1B Sponsorship
Fortune Brands Innovations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$900M2022-03-28Post Ipo Debt· $900M
2011-10-04IPO
Leadership Team
Todd R. Teter
Senior Vice President and General Manager Global Plumbing Group House of Rohl
Recent News
2025-10-31
2025-07-21
Company data provided by crunchbase