Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd · 1 day ago
Director of Operations-USA
Atlanta, Georgia, United States
Full-time
Hybrid
Director/Executive
10+ years expRichelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. The Operations Director is accountable for driving the operational and financial performance of Richelieu’s distribution network in the US, ensuring that distribution centers operate safely and efficiently while supporting customer satisfaction and growth.
Building MaterialConsumer GoodsManufacturingReal Estate
Responsibilities
Oversee and guide the overall operational and financial performance of distribution centers within the region
Monitor key performance indicators (KPIs) across safety, service, cost, and productivity to ensure alignment with corporate goals
Conduct regular business reviews with DC Managers and operations leaders to assess performance and improvement opportunities
Support budget development, forecasting, and variance analysis to drive cost discipline and efficiency
Champion consistency in execution of Richelieu’s distribution standards, processes, and metrics across the network
Identify and scale best practices between DCs to enhance efficiency, service, and workforce engagement
Partner with the Transformation & Excellence team to drive process maturity and continuous improvement initiatives
Build trusted relationships with DC Managers and site leadership teams—coaching, challenging, and supporting their success
Serve as a connector between field operations and corporate supply chain teams, ensuring two-way communication and alignment
Support development of emerging operations leaders, fostering a culture of accountability, teamwork, and operational pride
Partner with Supply Chain Planning, Transportation, and Sourcing to ensure regional capacity and capability support business growth
Contribute to network design discussions, expansion evaluations, and distribution footprint optimization
Lead readiness activities for new DC startups, system upgrades, and major operational transitions
Qualification
Required
Bachelor's degree in Supply Chain, Operations Management, Business, or a related field (MBA preferred) or commensurate experience
10+ years of progressive experience in distribution or supply chain operations, including multi-site leadership exposure
Proven ability to manage performance and influence outcomes through indirect leadership
Strong analytical, financial acumen, and continuous improvement mindset
Excellent interpersonal and communication skills with an ability to inspire, align, and drive accountability
Benefits
Competitive market-based salary plus annual bonus
Monthly car allowance plus fuel and business expense reimbursement
A comprehensive group insurance plan including medical, dental, vision, long-term and short-term disability insurance, life insurance, etc.
Employee Stock Purchase Plan with company matching
401(K) with employer matching
Company cell phone
Paid vacation, 9 paid annual holidays, and sick days
Company
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Richelieu is Canada's leading distributor, importer, and manufacturer of specialty hardware and complementary products - and also ranks among the top players in its specialty in North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Charlotte Stafford
Business Development Specialist, FEI - RCH Partnership
Recent News
2026-01-22
Morningstar.com
2026-01-22
Canada NewsWire
2026-01-19
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