TA Instruments · 14 hours ago
Field Service Engineering Manager
US-PA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $166K/yrWaters Corporation is a global leader in analytical instruments and separations technologies, and they are seeking a Field Service Engineering Manager to lead a team of field service engineers. The role involves motivating, recruiting, and developing the team to ensure exceptional service and support for customers in various scientific industries.
ElectronicsManufacturing
Responsibilities
Demonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals who are responsible for providing legendary service and support to our customers
Ensure team exceeds customer satisfaction resulting in after sales revenues to meet/exceed annual goals
Ensure that the most current product support and training has been made available and delivered to the Field Engineering Support team
Ensure compliance in all areas of Service Operations for both service delivery and administration
Meet on a regular basis with new and existing customers to review service metrics and sell Waters solutions
Work closely with the Sales, Support and internal teams based in Milford and Manchester (UK) to ensure Field Engineer and Customer success
Qualification
Required
BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Valid Driver's License in good standing is mandatory
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training
Ability and drive to motivate and develop direct reports and others
Interpersonal savvy in prioritizing customer needs with effective business decisions
Create a culture of accountability, while empowering team members
Personal sense of integrity and trust
Ability to identify, prioritize, and manage critical issues, to avoid escalations/conflicts at a later stage
Effective time management skills
Ability to translate data into actionable information
Strong negotiation skills
Excellent verbal and written communication skills
Preferred
Preference for prior management experience in the Scientific/ Analytical Market
Sales experience is a plus
Company
TA Instruments
TA Instruments reputation for high technology products and quality manufacturing.
Founded in 1990
501-1000 employees
H1B Sponsorship
TA Instruments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (3)
2022 (2)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown1996-03-30Acquired
Recent News
2025-07-07
2025-07-04
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