Shure Incorporated · 16 hours ago
Technician II, Regional Service
US-IL-Wheeling
Full-time
Onsite
Entry, Mid Level
$46K/yr - $68K/yr
2+ years expShure Incorporated is a leading global manufacturer of audio equipment, known for quality and reliability. They are seeking a Service Technician II to support customers by delivering expert in-house repair services, technical guidance, and product training.
Consumer ElectronicsElectronicsManufacturingProduct DesignWireless
No H1B
Responsibilities
Diagnose mechanical, hardware, software, and system issues using established procedures
Perform precise testing, calibration, and quality checks on repaired equipment
Read and interpret schematics to carry out modifications and improvements
Serve as a trusted resource for customers, offering technical insights and support
Repairs Company products, including but not limited to entry level products (wired microphones, headphones, and earphones), analog mixers and low tier wireless systems
Analyzes and troubleshoots to component level
Analyzes products for low- and high-level defects
Communicates with customers regarding product repairs and operation when necessary
Assists in training internal and external customers on Company products and systems
Assists with Technical bulletin services and service manuals
Learn to use automated and basic test tools
Performs other duties as assigned
Qualification
Required
Bachelor's degree in electronics, computer engineering, or related field
2-3 years of experience with test gear. Examples include oscilloscopes, RF generators, or audio analyzers
Soldering experience required
Strong knowledge of analog is required, and knowledge of digital electronics is a plus
Ability to learn and apply company policies and procedures to resolve routine issues
Ability to follow standard procedures in analyzing situations or data
Ability to build stable working relationships internally
Diagnose mechanical, hardware, software, and system issues using established procedures
Perform precise testing, calibration, and quality checks on repaired equipment
Read and interpret schematics to carry out modifications and improvements
Serve as a trusted resource for customers, offering technical insights and support
Repairs Company products, including but not limited to entry level products (wired microphones, headphones, and earphones), analog mixers and low tier wireless systems
Analyzes and troubleshoots to component level
Analyzes products for low- and high-level defects
Communicates with customers regarding product repairs and operation when necessary
Assists in training internal and external customers on Company products and systems
Assists with Technical bulletin services and service manuals
Learn to use automated and basic test tools
Performs other duties as assigned
Applicants for this position must be currently authorized to work in the United States on a full-time basis
Preferred
1-2 years of experience working with ERP systems including but not limited to SAP or Salesforce
Good verbal and written communication skills. Bi/multilingual a plus
Good computer skills, preferably in a Windows environment
Benefits
Comprehensive healthcare
Mental health and retirement savings plans
Generous paid time off programs
Employee discounts
Professional development opportunities
Work-life balance initiatives
Employee recognition programs
Volunteering/community involvement opportunities
Company
Shure Incorporated
For 100 years, Shure Incorporated has developed best-in-class audio products that provide high-quality performance, reliability and value.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
José Rivas
Vice President and Chief Sales Officer
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase