ADC LTD NM · 8 hours ago
PSID Investigation Analyst I
United States
Full-time
Remote
New Grad, Entry Level
$25.27/hr - $25.27/hrADC LTD NM is seeking experienced professionals to join a team that values high-quality work and integrity. The PSID Investigation Analyst I is responsible for receiving and processing background investigations for transmission to customers, while ensuring compliance with company policies and customer requirements.
Customer ServiceEmploymentSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times
Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting
Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met
Maintain a working knowledge of customer requirements and best practices
Identify missing leads, requirements and write-offs
Work with investigators, ADC LTD NM personnel and management to resolve issues
Organize time and resources based on due dates to ensure timely completion of investigations
Submit investigations through the PSID closed case transmission process without error
Track and log investigation progress and completion
Maintain a working knowledge of Roadrunner
Quickly troubleshoot issues as they arise
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors
Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department
Assist with projects and process improvement at the direction of their supervisor
Coordinate with PSID and ADC LTD NM personnel as necessary
Perform all other duties as assigned
Qualification
Required
High school diploma or GED equivalent
Active Top-Secret clearance
Ability to maintain a professional demeanor
Familiarity with Microsoft Excel and computer databases
Proficiency in common workplace hardware and software
Excellent organization and prioritization skills
Strong analytical skills and detailed-oriented
Strong verbal and written communication skills
Highly technical writing, proofreading, and editing skills
Strong customer service and interpersonal skills
Extensive knowledge of ADC LTD NM contracts and contractual requirements
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication
Thorough understanding of ADC LTD NM investigative process and procedures
Familiarity with federal and ADC LTD NM security standards
Benefits
Full benefit package as outlined per ADC policies and procedures.
Company
ADC LTD NM
ADC LTD NM provides physical and personnel security services to federal, state and local government agencies and corporate clients.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Baca
Chief Operations Officer
Company data provided by crunchbase