Executech · 11 hours ago
Onsite IT Service Desk Specialist - Tier II
Winter Park, CO
Full-time
Onsite
Entry, Mid Level
2+ years expExecutech is a well-established IT consulting firm seeking a Tier 2 IT Onsite & Service Desk Specialist to deliver advanced technical support both remotely and onsite. The role involves troubleshooting complex issues, mentoring Tier 1 team members, and ensuring an excellent client experience through effective communication and problem-solving.
Cyber SecurityInformation TechnologyNetwork Security
Responsibilities
Travel to client locations to perform onsite support for computer and network hardware/software (approximately 50% of your week)
Manage tickets, chats, emails, and calls while meeting SLAs and providing clear, timely updates
Diagnose and resolve issues related to networking (Layer 2/3 fundamentals, VLANs, VPNs, DHCP/DNS), endpoint management, printers, and line-of-business applications
Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), identity/access, and basic security configurations
Perform user lifecycle tasks (provisioning, offboarding, permissions, Group Policy and/or Intune configuration)
Use RMM and ITSM tools for monitoring, remote support, patching, and scripting to deliver consistent, repeatable outcomes
Document solutions, create and maintain knowledge base articles, and contribute to root cause analysis and problem management
Recommend upgrades or improvements to the client Professional Services Engineer (PSE) to enhance network/system performance and overall client experience
Coordinate with vendors and internal teams on escalations and project work as needed
Qualification
Required
2–4 years in a help desk/service desk or MSP environment, with proven Tier 2 troubleshooting capability
Travel to client locations to perform onsite support for computer and network hardware/software (approximately 50% of your week)
Manage tickets, chats, emails, and calls while meeting SLAs and providing clear, timely updates
Diagnose and resolve issues related to networking (Layer 2/3 fundamentals, VLANs, VPNs, DHCP/DNS), endpoint management, printers, and line-of-business applications
Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), identity/access, and basic security configurations
Perform user lifecycle tasks (provisioning, offboarding, permissions, Group Policy and/or Intune configuration)
Use RMM and ITSM tools for monitoring, remote support, patching, and scripting to deliver consistent, repeatable outcomes
Document solutions, create and maintain knowledge base articles, and contribute to root cause analysis and problem management
Recommend upgrades or improvements to the client Professional Services Engineer (PSE) to enhance network/system performance and overall client experience
Coordinate with vendors and internal teams on escalations and project work as needed
Strong communication, empathy, and client service mindset
Responsive, organized, and able to manage multiple priorities with urgency
Strong problem-solving skills and a continuous improvement approach
Preferred
MSP experience with SLAs, multi-tenant tooling, and PSA platforms
Certifications (CompTIA A+/Network+/Security+, Microsoft 365 Fundamentals/Administrator, ITIL Foundation)
PowerShell scripting, Intune/MDM experience
Exposure to security tools (EDR) and backup solutions
Benefits
Competitive medical, dental, and vision coverage.
401(k) retirement plan.
Generous PTO.
Company
Executech
Executech is a provider of IT services including IT management, networks, servers, computers, hosted email, website, exchange and backup.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-01-22Acquired
Leadership Team
Naomi Shine
Chief Executive Officer
Max Adams, CPA
Chief Financial Officer
Recent News
2025-12-09
Company data provided by crunchbase