Listen Labs · 7 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expListen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. They are seeking a Customer Success Manager to manage the customer journey post-sale, ensuring onboarding, adoption, retention, and growth for key accounts.
AnalyticsArtificial Intelligence (AI)Generative AIMarket ResearchSoftware
Responsibilities
Own the customer journey post-sale, managing onboarding, adoption, retention, and growth
Serve as the primary day-to-day contact for key accounts
Partner with sales to identify expansion and renewal opportunities
Provide proactive guidance and support to maximize customer value
Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap
Develop and refine customer success playbooks as we scale
Qualification
Required
2-5 years of Customer Success or related GTM experience at a B2B SaaS startup
Strong relationship-building, communication, and organizational skills
Self-starter comfortable with ambiguity and fast-paced environments
Preferred
Experience with research, insights, or AI products is a plus
Benefits
Comprehensive healthcare and dental coverage
Flexible time off to recharge
Company
Listen Labs
Listen Labs is an AI-first customer research platform that automates customer interviews and delivers actionable insights.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$96MKey Investors
Ribbit CapitalSequoia Capital
2026-01-14Series B· $69M
2025-04-23Series A· $27M
2025-04-23Seed
Leadership Team
Alfred Wahlforss
Co-Founder
Florian Juengermann
Co-Founder
Recent News
alleywatch.com
2026-01-20
Company data provided by crunchbase