Concord Hospitality Enterprises · 10 hours ago
Director of Operations
Miami, Florida, United States
Full-time
Onsite
Director/Executive
$79K/yr - $79K/yrConcord Hospitality Enterprises is seeking a Director of Operations who is passionate about hospitality and customer service. This role involves supporting all aspects of operations, ensuring guest and employee satisfaction, and leading the team in implementing strategies to exceed guest expectations.
HospitalityTourism
Responsibilities
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the Front Desk and Housekeeping departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers scheduling against guest and hours/occupied room goals
Assist team supervisors and managers with constructive coaching and counseling
Motivates and empowers staff to solve guest issues
Focused on guest satisfaction scores and strategies to improvements
Provides excellent customer service by being readily available/approachable for all guests
Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
Qualification
Required
Leader with a passion for hospitality and customer service
Ability to mentor and develop a team
Experience in supporting all aspects of operations including guest and employee satisfaction, human resources, financial performance, sales and revenue generation
Ability to assist the General Manager in leading the team in the development and implementation of property-wide strategies
Ensures implementation of the brand service strategy and brand initiatives
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the Front Desk and Housekeeping departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers scheduling against guest and hours/occupied room goals
Assists team supervisors and managers with constructive coaching and counseling
Motivates and empowers staff to solve guest issues
Focused on guest satisfaction scores and strategies to improvements
Provides excellent customer service by being readily available/approachable for all guests
Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
Assists managers in proactive hiring and ensuring appropriate staffing levels in all areas
Benefits
Medical/dental/vision plans
Life insurance
ST/LT disability options
401K options
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development
Career advancement opportunities
Company
Concord Hospitality Enterprises
Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
Founded in 1985
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16.73MKey Investors
CIM Group
2026-01-12Debt Financing
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
Leadership Team
Brian Cornell
Chief Information Officer
Recent News
2025-10-01
2025-09-17
Company data provided by crunchbase