Apple · 22 hours ago
US-Technical Expert
Santa Rosa, California, United States
Full-time
Onsite
Mid Level
$25.40/hr - $33.81/hrApple Retail is where the best of Apple comes together. As a Technical Expert, you will perform repairs on iPhone and other Apple products, support customers with technical issues, and ensure a high-quality service experience. You will also share knowledge across the team and contribute to an inclusive environment.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple
Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple
Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
Demonstrate Apple’s values of inclusion and diversity in daily activities
Qualification
Required
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
Have experience in retail or sales, or related work experience
Possess the visual inspection and fine motor skills to safely perform hardware repairs
Have experience troubleshooting hardware and software issues in a customer service environment
Preferred
Demonstrate technical expertise of Apple products and services, including repairing devices
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue
Solve customer concerns through care, learning, and presenting technical problems and solutions clearly
Communicate effectively and tailor your communication style to different audiences
Support and educate the broader team by sharing knowledge, experiences, and insights
Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time
Work well in a team environment, demonstrating shared responsibility and accountability with other team members
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
Founded in 1976
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase