Lowell Five Bank · 17 hours ago
Business Banking Administrator
Tewksbury, Massachusetts, United States
Full-time
Onsite
Entry Level
$21/hr - $26/hr
1+ years expLowell Five Bank is a financial institution dedicated to supporting the economic vitality of the Merrimack Valley and Southern New Hampshire. The Business Banking Administrator will provide customer service support, assist with Cash Management operations, and ensure smooth onboarding for business banking deposit customers.
CommunitiesFinancial ServicesFinTechInsurance
Responsibilities
Answers phone/e-mail to provide support to customers and bank personnel regarding Cash Management and Online Banking issues, including follow-up and resolution
Provides training and technical support – collaborates with the department to assist with virtual meetings
Provides excellent online and telephone service to prospective business banking deposit customers
Provides Cash Management support by preparing onboarding documentation, completing system set up, filing forms and processing fees
Provides deposit and sales administrative support, including, but not limited to, Online Banking, ACH, Positive Pay, RDC, Wires, Sweep Accounts, Escrow Accounts, and VIP Customer assistance
Evaluates proper account structure in the Bank’s core system and online platform for all business customer relationships
Updates Salesforce - monitors department assigned Cases, updates Opportunities and participates in weekly department Salesforce meetings
Maintains shared calendar for the Business Banking department, coordinates meetings with customers, loan officers, branch staff and Lowell Five Bank partner organizations
Assists with Cash Management customer relationship reviews, annual audits and external audits
Quality controls new account set up, including proper documentation and information collection
Completes various daily, weekly and monthly reports
Monitors the Bank’s partnership opportunities with Elan, Elavon and Paychex
Creates Remote Deposit Capture profiles, tests scanners
Reviews online new business account requests
Qualification
Required
Working knowledge of Microsoft Office is required and Salesforce or related CRM is a plus
Strong organizational and problem-solving skills
Ability to communicate clearly and professionally both verbally and in writing
Ability to maintain relationships; team player with attentive customer service skills
Ability to multi-task in a fast-paced environment with a proactive and positive approach
Commitment to quality and strong attention to detail with the ability to work efficiently
Must be willing and able to report to Headquarters in Tewksbury five full days a week
Preferred
High school diploma or equivalent preferred
At least one year of general banking experience is preferred
Benefits
Career development and educational programs
Benefit package that supports each employee’s best life
Company
Lowell Five Bank
Lowell Five Bank is a community bank based out of Merrimack Valley and Southern New Hampshire.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mackenzie Raphael
Senior Vice President/CIO
Donald Bedard
Executive Vice President - Chief Lending Officer
Recent News
The Nashua Telegraph
2023-12-25
Company data provided by crunchbase