CameraMatics · 1 hour ago
Technical Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expCameraMatics is seeking a Technical Support Specialist to be the first point of contact for customers, guiding them through hardware and software features. The role involves troubleshooting issues, providing timely solutions, and supporting Field Technicians to ensure successful implementation of technologies.
Information TechnologySoftware
Responsibilities
Provide technical support to customers via phone, email, and other communication channels
Diagnose and troubleshoot technical issues reported by customers, related to our products or services
Document customer issues and resolutions accurately and thoroughly in our ticketing system
Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues
Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution
Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience
Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams
Participate in an on-call rotation to provide after-hours support when necessary
This role includes a variety of shifts to provide support to our global customer base
Flexibility to work alternative shift hours is essential
Qualification
Required
Technical Aptitude: Critical thinking with a strong understanding of computer systems, networking, and troubleshooting methodology. A bachelor's degree in computer science, Information Technology, or related field is desirable
Experience: 2+ years of experience in a technical support role, preferably in a software or technology company. Fleet telematics background is a huge plus. Salesforce background is required
Tools and Technologies: Proficiency in using diagnostic tools and remote support technologies
Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
Customer-Centric Approach: Exceptional customer service skills and a strong commitment to customer satisfaction
Adaptability: Ability to work independently and collaboratively in a fast-paced environment
Organization: Detail-oriented with strong organizational and time management skills
Benefits
Competitive compensation
401K
Health and dental benefits
Company
CameraMatics
CameraMatics is a cutting-edge software platform that enables companies to manage fleet and driver risk by improving safety.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.44MKey Investors
Accelerate GreenPuma InvestmentsSure Valley Ventures
2022-03-17Non Equity Assistance
2021-12-30Series B· $4.42M
2021-01-11Series A· $4.86M
Recent News
Research and Markets
2025-04-30
2025-04-16
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