Tuff Shed, Inc. · 1 hour ago
Customer Service Center Lead
3200 W Pleasant Run Rd, Lancaster, TX 75134, USA
Full-time
Onsite
Mid Level
$22/hr - $22/hrTuff Shed, Inc. is America's largest manufacturer and installer of storage buildings and garages. The Customer Service Center Lead is responsible for overseeing the customer service representatives, providing excellent customer service, and ensuring sales and customer satisfaction objectives are met.
Building MaterialCivil EngineeringConstructionProfessional Services
Responsibilities
Responsible for selling wholesale products and services to Home Depot customers
Acting as the first point of contact for CSC Reps to assist with customer issues, escalated issues/ complaints, order issues, and general questions as well as answering general business questions, specific building questions, and procedural questions
Motivates and encourages CSC Reps through communication and public recognition in order to promote a positive team atmosphere
Utilizes CRM to convert customer leads and assign to CSC Reps; Checks the general email box and reacts accordingly
Monitor phone system, chats and leads for the purpose of performing daily business in the CSC
Trains and coaches all team members on procedures and applications while providing feedback to manager
Provides input/feedback on office procedures, policies, incentives, contests, meeting content
Performing all other duties, tasks and responsibilities as assigned by the Tuff Shed management
In order to perform the above functions, the CSC Lead must be present in the Customer Service Center, as scheduled, and work all required hours including, shift coverage, extended shifts or last minute scheduling adjustments
The CSC Lead will be required to work overtime (including some weekend work) in order to fulfil the requirements of the role
Qualification
Required
Hands-on computer skills in Microsoft Office and Internet applications required
Ability to solve problems using sound logic and good business judgment
Ability to read, write and understand instructions given orally, in writing and/or in diagram form
Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
Ability to prioritize and effectively manage time
Ability to work successfully within a team environment
In order to perform the above functions, the CSC Lead must be present in the Customer Service Center, as scheduled, and work all required hours including, shift coverage, extended shifts or last minute scheduling adjustments
The CSC Lead will be required to work overtime (including some weekend work) in order to fulfil the requirements of the role
Preferred
Experience in utilizing Customer Relations Management (CRM) software is highly preferred
Coaching, training experience at a customer service/call center preferred
Sales experience preferred
Benefits
PTO
Paid holidays
Medical/dental/vision and life insurance
Employee Stock Ownership Plan (ESOP)
'Safe Harbor' 401(k) plan
Tier-based Sales Bonus Program
On-Demand Access to your pay!
Company
Tuff Shed, Inc.
Tuff Shed is America's leading provider of installed storage buildings, garages and cabin shells.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2009-11-01Series Unknown
Leadership Team
Chris Hinkel
Chief Financial Officer
Barbara Battaglia
DIRECTOR of TALENT ACQUISITION
Recent News
EIN Presswire
2025-12-02
Company data provided by crunchbase