ClowdCover · 6 days ago
Support Specialist - Managed Services
Baton Rouge, LA
Full-time
Hybrid
Entry, Mid Level
2+ years expClowdCover is a company that focuses on empowering technology professionals and creating effective IT solutions. They are looking for a motivated Support Specialist to join their Managed Services team, responsible for providing technical support to clients, managing issues, and collaborating with team members to deliver high-quality service.
Information Technology & Services
Responsibilities
Provide day-to-day technical support to clients across multiple environments
Manage and resolve issues through a ticketing and time management system
Support Microsoft 365 services (Exchange, Teams, SharePoint, etc.) and assist with Azure-related tasks when applicable
Troubleshoot and maintain Windows desktops; assist with Windows Server support when needed
Document solutions, procedures, and client environments clearly and accurately
Communicate effectively with clients and team members to ensure prompt and professional service
Collaborate with colleagues in a team-oriented environment to deliver consistent, high-quality support
Qualification
Required
Minimum of 2 years of IT support experience
Proficiency with a ticket and time management application
Strong experience with Microsoft 365; Azure experience preferred
Windows desktop troubleshooting expertise; Windows Server knowledge desirable
Excellent communication skills, both written and verbal
Solid documentation practices and attention to detail
Ability to work collaboratively in a managed services environment
Preferred
Experience with ConnectWise and NinjaRMM is a plus
Benefits
Competitive compensation package.
Professional growth opportunities in a fast-paced MSP environment.
Exposure to a wide variety of client environments and technologies.
Supportive, team-driven culture with emphasis on collaboration and learning.
Company
ClowdCover
Specializing in 3 key pillars of service ClowdCover can help you boost productivity, mobilize your workforce, fight against cyber-criminals, save money, and secure your investment in Information Technology.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chuck Smith
Chief Executive Officer
Joe Miller
CTO
Company data provided by crunchbase