The Doctors Company · 2 hours ago
Member Advocate - Customer Service Representative
East Lansing, MI
Full-time
Hybrid
Entry Level
$21.57/hr - $25.17/hr
1+ years expThe Doctors Company is the nation’s largest physician-owned medical malpractice insurer, committed to advancing, protecting, and rewarding the practice of good medicine. They are seeking a Member Advocate to provide exceptional customer service and support related to medical malpractice insurance policies in a fast-paced call center environment.
Insurance
Responsibilities
Receive, research, document, and resolve inbound inquiries efficiently and accurately
Process high volume, time sensitive transactions accurately, with attention to detail
Maintain accurate and detailed documentation of all interactions in policy and filing systems
Explain insurance terms such as endorsements, billing changes and information, and policy changes in a clear, professional manner
Route claims, risk management, and coverage inquiries to the appropriate departments
Meet or exceed call center performance metrics including quality, accuracy, and productivity standards
Ensure all processing activities are accurately completed
Perform other assignments as requested and directed by management
Qualification
Required
One to three (1-3) years of customer service experience preferred
Excellent attention to detail and documentation skills
Strong verbal and written communication
Proficiency within Microsoft suit of products, including Word, Excel, and Outlook
Ability to convey difficult messages and policy details with clear and empathetic communication
Ability to learn and retain new skills
Benefits
Medical, family and bereavement leave
Same-sex domestic partner benefits
Short- and long-term disability programs
Employee assistance program
Health, dental, and vision insurance
Health care tax-free spending accounts with a company match
401(k) and Roth IRA with company match, as well as catch-up plans for both
Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
Paid holidays each calendar year
Life and travel insurance
Tax-free commuter benefits
In-person and online learning opportunities
Cross-function career opportunities
Business casual work environment
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored participation at non-profit events
Company
The Doctors Company
The Doctors Company is a medical malpractice insurer providing coverage and risk management services to healthcare professionals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Deepika Srivastava
Chief Operating Officer
Recent News
2025-10-02
Company data provided by crunchbase