All Lines Technology · 10 hours ago
Support Analyst
Pittsburgh, PA
Full-time
Onsite
Mid LevelAll Lines Technology is seeking a highly organized and customer-focused Support Analyst. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process.
Information ServicesInformation Technology
Responsibilities
Serve as the first point of contact for users
Provide exceptional customer service and support via phone, email, and chat
Escalate technical issues and user concerns to the appropriate teams promptly
Track and document user interactions and issues in a clear and organized manner
Collaborate with internal teams to ensure timely resolution of escalated issues
Assist in creating and maintaining support documentation and FAQs
Monitor rollout progress and report trends or recurring issues to leadership
Qualification
Required
Proven experience in a customer service or support role
Excellent organizational skills and attention to detail
Strong communication skills, both written and verbal
Ability to manage multiple tasks and prioritize effectively
Comfortable working in a fast-paced, dynamic environment
Basic familiarity with software systems or willingness to learn quickly
Understanding of escalation protocols and issue tracking
Ability to remain calm and professional under pressure
Preferred
Experience with ticketing systems or help desk tools is a plus
Company
All Lines Technology
All Lines Technology is a leading provider of enterprise technology solutions and services
Founded in 1988
201-500 employees
H1B Sponsorship
All Lines Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Dave Siegel
Chief Technology Officer
Justin Pippy
Chief Revenue Officer (CRO)
Recent News
2025-10-25
2025-05-27
2025-04-03
Company data provided by crunchbase