Technical Support Associate jobs in United States
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PracticeTek · 21 hours ago

Technical Support Associate

positionSan Diego, CA
timeFull-time
remoteHybrid
seniorityEntry Level
money$26.44/hr - $26.44/hr
date1+ years exp

PracticeTek is a leading retail-healthcare tech provider in North America, dedicated to revolutionizing healthcare practices. The Technical Support Associate role involves onboarding new customers, addressing technical inquiries, and providing support to ensure smooth product deployment and customer satisfaction.

Health Care

Responsibilities

Onboard a steady stream of new customers by remotely deploying Doctibles software onto our customers systems
Tackle customer inquiries and tickets across all our support system channels which include phone, email and chat, providing feedback, and answers to customer problems
Monitor and manage product deployment tasks amongst the Customer Success team
Provide internal support for issues escalated by the Customer Success team
Manage advanced Tier 2 support issues with our software development, sales department and 3rd party partners
Keep accurate records and ensure processes are well documented

Qualification

Technical support experienceTroubleshooting skillsSaaS familiarityNetworking conceptsSoftware installationTask managementCommunication skills

Required

1–2 years of experience in technical support, IT support, or a customer-facing technical role
Strong troubleshooting and problem-solving skills
Ability to explain technical concepts to non-technical users
Familiarity with SaaS platforms, basic networking concepts, and software installation processes
Excellent written and verbal communication skills
Ability to manage multiple tasks and prioritize effectively

Benefits

Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging

Company

PracticeTek

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PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare.
dateFounded in 2020
location
Knoxville, Tennessee, USA
people-size501-1000 employees
web-link
https://practicetek.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-09-05Acquired

Leadership Team

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Steve Auerbach
Chief Executive Officer
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Recent News

PR Newswire
ChiroTouch Deepens Commitment to the Chiropractic Profession with Congressional Advocacy and Education at ACA Engage 2026
2026-01-20
Business Wire
Gavin Poole Appointed New CFO of PracticeTek
2024-06-04
Business Wire
PracticeTek Appoints Steve Auerbach as New Chief Executive Officer
2024-05-07
Company data provided by crunchbase