Frontline Performance Group · 19 hours ago
Implementation Consultant
United States
Full-time
Remote
Mid Level
$75K/yr - $90K/yrFrontline Performance Group (FPG) is dedicated to enhancing service and revenue excellence for hospitality and automotive brands through their proprietary technology, IN-Gauge. The Implementation Consultant will support customers during the activation and early adoption phases, ensuring they understand and effectively use the product to achieve measurable value.
ConsultingCRMInformation Technology
Responsibilities
Act as the primary customer contact during implementation and early adoption
Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures)
Provide an extra level of support to newly activated customers
Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes
Deliver application training and feature walkthroughs to customer teams
Support customers in understanding new features and best practices
Reinforce usage patterns that drive faster time-to-value
Track training completion and adoption milestones
Monitor early product usage and engagement
Gather customer feedback on usability, features, and opportunities for improvement
Share insights with Customer Success and Product teams
Ensure a smooth transition from implementation to Customer Success
Document implementation progress, adoption status, and key customer goals
Set Customer Success teams up for long-term account health
Qualification
Required
Experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms)
Experience in SaaS implementation, onboarding, training, or customer enablement
Strong customer-facing communication skills
Ability to manage multiple customers and meeting cadences simultaneously
Comfortable explaining product value and ROI in practical terms
Experience with hospitality, automotive, or frontline technology
Benefits
Employer contribution toward company sponsored health plans
Dental & Vision plans offered
Employer paid Short-term Disability & Employer paid Long-term Disability
Employer paid Life Insurance Policy ($100,000)
Employer paid Accidental Death & Dismemberment Policy ($100,000)
401K participation, with 4% Employer Matching Contribution
Paid Time Off and annual holiday closure
Parental Leave (Maternity, Paternity, and Adoption Leaves)
Company
Frontline Performance Group
Frontline Performance Group is a management consulting company offering change management and staff training services.
Founded in 1993
201-500 employees
H1B Sponsorship
Frontline Performance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2015-07-15Private Equity
Leadership Team
Geoffrey Toffetti
Chief Executive Officer
David Gust
Managing Director and CFO
Recent News
Morningstar.com
2025-12-09
Frontline Performance Group International
2025-08-21
Company data provided by crunchbase