WENCOR · 21 hours ago
Customer Service Specialist
Fort Myers, FL
Full-time
Onsite
New Grad, Entry LevelFuture Aviation, Inc. is a leading independent regional airline component MRO facility. They are seeking a Customer Service Specialist to provide effective customer service and establish working relationships with customers and team members, ensuring that customer requirements are met through communication and coordination.
AerospaceManufacturingMechanical Engineering
Responsibilities
Respond to customer requests via email or telephone
Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met
Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors
Scan, Save and email Quotes and receive customer approvals
Process customer approvals
Process received and shipped units in customer's portals
Process Sales Orders and Exchanges, when applicable
Complete internal audit process before customer units ship
Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information
Input shipping information into an Excel Work Order Log
Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received
Respond to RFQ requests via customers and Sales Directors
Open Work Orders for incoming units
Works closely with Quality to resolve customer cases
Download and save shop photos of customer's units
Attend, create, update and prepare reports for weekly Production Meetings, when applicable
Provide weekly status reports to specific customers and other departments
Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors
Qualification
Required
Effective communication skills with internal and external customers
Ability to respond to customer requests via email or telephone
Experience in reviewing customer requirements and communicating relevant information
Ability to serve as a liaison between the repair shop, the customer, and the Sales Directors
Experience in scanning, saving, and emailing quotes and receiving customer approvals
Ability to process customer approvals
Experience in processing received and shipped units in customer portals
Ability to process sales orders and exchanges when applicable
Experience in completing internal audit processes before customer units ship
Ability to perform shipping processes for work orders in internal operating systems
Experience in inputting shipping information into an Excel Work Order Log
Ability to notify customers of discrepancies to their RO
Experience in responding to RFQ requests from customers and Sales Directors
Ability to open work orders for incoming units
Experience in working closely with Quality to resolve customer cases
Ability to download and save shop photos of customer units
Experience in attending, creating, updating, and preparing reports for weekly production meetings
Ability to provide weekly status reports to specific customers and other departments
Experience in organizing, ordering, and distributing promo items for trade shows, golf events, and holiday gifts
Company
WENCOR
Wencor has been a trusted partner in aerospace for over 70 years, offering PMA design and development, CMM and DER repairs, and an extensive network of distribution solutions which offer increased availability, improved product reliability and cost effectiveness.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-05-15Acquired
Leadership Team
Shawn Trogdon
Chief Executive Officer
Stephen Shaffer
Chief Information Officer
Recent News
Business Wire
2025-12-17
Company data provided by crunchbase