Ricoh USA, Inc. · 11 hours ago
Director, Operations
Austin, TX
Full-time
Hybrid
Director/Executive
10+ years expRicoh USA, Inc. is an integrated solutions provider focused on empowering digital workplaces. The Director of Operations will provide strategic leadership over Managed Services operations teams, driving innovation, operational excellence, and business growth while fostering a culture of continuous improvement and exceptional client engagement.
ConsultingDocument PreparationInformation Technology
Responsibilities
Champion a culture of operational excellence by continuously identifying, piloting, and scaling innovative technologies, automation, and best practices to enhance efficiency, service delivery, and customer experience
Lead and implement process improvement initiatives (e.g., Lean, Six Sigma) to optimize workflows, reduce costs, and drive measurable improvements in performance and quality
Regularly evaluate and refine operational procedures to ensure alignment with organizational objectives, industry trends, and evolving client needs
Foster an environment that encourages creative problem-solving, cross-functional collaboration, and the adoption of new solutions to address business challenges
Communicate market trends, competitive intelligence, and organizational needs to leadership
Utilize data analytics and business intelligence tools to monitor key performance indicators, identify trends, and inform strategic decisions
Integrate financial planning, forecasting, and P&L management into daily operations to achieve and exceed profitability targets, including gross margin expectations
Oversee the production and review of financial reports, performance dashboards, and labor analysis to ensure transparency, accountability, and continuous improvement
Drive gross margin health by proactively managing costs, optimizing resource allocation, and collaborating with internal stakeholders to support revenue growth and operational efficiency
Develop and execute mentorship programs to nurture emerging leaders and build a robust leadership pipeline
Take ownership of succession planning by identifying high-potential talent, creating development plans, and tracking promotion readiness
Foster a collaborative, inclusive environment that encourages professional growth, cross-training, and knowledge sharing
Organize field resources and work assignments to maximize efficiency and job satisfaction
Promote effective recruiting, onboarding, and development of high-performing teams
Establish clear goals, roles, and responsibilities; track KPIs and hold leaders accountable for coaching and developing team members
Recognize and reward excellence through formal programs and regular feedback
Proactively engage with clients to understand their needs, deliver value, and ensure satisfaction
Lead efforts to retain and expand client relationships through strategic account management, regular business reviews, and solution-oriented communication
Collaborate with sales and vertical leadership to identify new business opportunities, support RFPs, renewals, and expansions
Own the resolution of account issues, ensuring optimal customer satisfaction and long-term partnerships
Perform other duties as assigned
Qualification
Required
10–12 years of relevant experience, including 4+ years of P&L responsibility and extensive supervisory experience
Proven track record in strategic account management, operations leadership, and driving innovation
Experience in data analytics, process improvement, and mentoring teams
Strong communication, facilitation, and collaborative leadership skills
Superior customer service orientation and strategic thinking
Demonstrated ability to lead innovation and process improvement initiatives
Proficiency in data analytics, reporting tools, and business intelligence platforms
Strong mentorship and talent development capabilities
Excellent judgment, problem-solving, and change management skills
Preferred
4-year college degree preferred; or equivalent experience in related field
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase