Graco · 3 hours ago
Senior Software Engineer – ServiceNow
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
$98K/yr - $172K/yr
5+ years expGraco manufactures and markets premium equipment for fluid and powder materials. They are seeking an experienced Senior Software Engineer – ServiceNow to drive the technical roadmap for their platform and ensure optimal functionality of their CMDB and core modules, while also leading automation efforts and mentoring junior developers.
ConstructionMachinery ManufacturingManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Lead the implementation and maintenance of ServiceNow Discovery across diverse environments (On-prem, Cloud, Serverless) along with Certificate Management
Design and maintain top-down Service Maps and Tag Based Service Maps to provide visibility into business service health and dependencies
Configure and maintain the CMDB, ensuring data integrity through Identification and Reconciliation Rules (IRE) and Health Dashboards
Build robust integrations to connect ServiceNow with External tools like MS Teams, Active Directory, Monitoring tools, and Identity Management systems, etc
Utilize IntegrationHub and Flow Designer to create reusable spokes and automated cross-platform workflows
Architect and manage Mid-Server clusters to support secure integrations and Discovery probes
Develop sophisticated scripted solutions using JavaScript (Business Rules, Script Includes, Client Scripts, and UI Actions)
Drive the automation of 'Request to Fulfillment' cycles, reducing manual intervention through Flow Designer and complex Catalog Items
Mentor junior developers and perform code reviews to ensure scalability and adherence to ServiceNow best practices
Participate in system architecture decisions and contribute to strategic planning and governance
Execute all tasks throughout the software development life cycle including analysis, design, development, testing, implementation and documentation
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field
+ 5+ years of IT experience, with strong background in ServiceNow Development: Extensive experience across the full platform lifecycle, including design, development, and deployment of custom scoped applications and core module enhancements
+ Advanced Scripting: Mastery of ServiceNow JavaScript (Script Includes, Business Rules, UI Actions, and Client Scripts) and an understanding of the underlying Glide API
+ Modern Workflow Automation: Expertise in Flow Designer and IntegrationHub, with the ability to maintain and migrate legacy Workflows when necessary
+ User Experience: Proficiency in Service Portal development, including Widget creation, CSS, and AngularJS
+ Integration Architect: Proven success building and maintaining complex, bi-directional integrations using REST, and Scripted REST APIs
+ Connectivity Tools: Advanced knowledge of IntegrationHub Spokes, OAuth authentication, and MID Server configuration for secure enterprise connectivity
+ Data Integrity: Expert-level understanding of Import Sets, Transform Maps, and the Robust Transform Engine (RTE) to ensure high-quality data ingestion
+ Hybrid Mindset: Willingness to manage 'Small Team' essentials, including Update Set orchestration, system clones, and platform version upgrades
+ Governance & Security: Deep understanding of ACLs, Data Filtration, and High Security Settings to maintain a secure environment
+ Health & Sustainability: Commitment to Out-of-the-Box (OOTB) functionality; experience using Instance Scan and Health Check tools to identify and remediate technical debt
+ CMDB Fundamentals: Practical experience with Discovery and the Identification and Reconciliation Engine (IRE) to support a healthy Configuration Management Database
+ Technical Translation: Ability to partner directly with stakeholders to gather requirements and translate business 'asks' into scalable technical solutions
+ Documentation Discipline: Excellence in documenting technical designs and integration maps to ensure continuity within a lean team
Certified System Administrator (CSA) - Required
Preferred
Certified Application Developer (CAD) - Preferred
CIS – Discovery or CIS – Service Mapping - Preferred
Experience with Cloud Management, Software & Hardware Management within the ServiceNow ecosystem
Familiarity with Event Management and AIOps
Strong understanding of ITIL frameworks (v3 or v4)
Benefits
Medical
Dental
Stock purchase plan
401(k)
Tuition reimbursement
And more
Company
Graco
Graco is a provider of premium pumps and spray equipment for fluid handling in the construction.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Mark Sheahan
Chief Executive Officer
Kathryn Schoenrock
Executive Vice President and Chief Technology Officer
Recent News
2025-12-06
2025-12-05
Company data provided by crunchbase