Werfen · 18 hours ago
Global Support Engineer, Reagents
US-GA-Norcross
Full-time
Hybrid
Senior Level
5+ years expWerfen is a growing, family-owned, innovative company that is a worldwide leader in specialized diagnostics. The Global Support Engineer, Reagents will serve as the subject matter expert for Transfusion reagents, providing technical expertise and support to various teams while ensuring effective communication and training regarding the products.
Health CareHospitalManufacturingMedical Device
Responsibilities
Develop and support customer facing Global Workflow Program for Transfusion commercial teams
Develop advanced technical training and troubleshooting materials for Transfusion reagent products and instrument assays
Apply immunohematology technical expertise as Subject Matter Expert (SME) to assist in development of customer facing scientific material (whitepapers, studies...)
Creates and maintains standard operating procedures, validation guides and technical documentation related to Transfusion assays and reagents
Be the customer’s representative during internal Manufacturing and Quality Investigations
Attend Technical Support, Manufacturing and QA Investigational meetings as needed. Facilitate technical meetings to disseminate technical updates
Mentors and provides support for technical and service teams. Gives input regarding development of additional skills, techniques and procedures to technical and service teams
Provides troubleshooting and investigation assistance to Technical Support, Field Service, Applications teams in conjunction with R&D, Quality, and PI Lab
Supports Marketing, Sales, and R&D as part of the development and implementation of assay releases, including Customer Demonstrations, and installations at customer sites
Level 3 or 4 escalation owner communicating directly with customers and working with R&D, Quality, and technical and service teams to drive customer escalations to closure (or communicating the long term plan for closure)
Performs other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree in Laboratory Sciences or Health Care related discipline required
Minimum five years of progressive experience in transfusion, immunohematology, or related diagnostics environments
Minimum five years in a senior technical, applications, or service role, including independent ownership of complex customer issues and escalations
Demonstrated experience interfacing with internal cross-functional teams and external customers as part of a solution-based service process
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures
Ability to write routine reports and correspondence
Ability to work with and apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form
Ability to effectively troubleshoot, test, and repair electronics boards, motors, fluidics systems, and other instrument components
Displays PC skills with Microsoft Office (Word and Excel) and other desktop applications at a basic level
Preferred
SBB Certification or equivalent
Company
Werfen
Werfen is a developer, manufacturer and distributer of IVD testing solutions.
5001-10000 employees
H1B Sponsorship
Werfen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (12)
2023 (10)
2022 (2)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Dominique Petitgenet
Chief Operating Officer, Transfusion & Transplant
Ken Vogel, HCS
Human Resources Business Partner
Recent News
MarketScreener
2025-12-17
2025-12-08
Company data provided by crunchbase