Atom · 18 hours ago
Sr. Oracle Field Service Cloud Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $150K/yr
10+ years expAtom is seeking a Senior Oracle Field Service Cloud Consultant with extensive experience in CRM and Field Service. The consultant will lead end-to-end implementations and optimize Oracle Field Service solutions for enterprise customers, working closely with stakeholders to enhance service operations.
Information Technology
Responsibilities
Lead full lifecycle Oracle Field Service Cloud implementations, including discovery, solution design, configuration, testing, deployment, and post‑go‑live support
Engage with business stakeholders (Service, Dispatch, Contact Center, Sales, IT) to gather and analyze requirements and define future‑state field service and customer experience processes
Design OFSC architecture and integrations within the broader Oracle CX/CRM ecosystem (e.g., Oracle Service Cloud, Sales Cloud, B2B/B2C CRM, ERP) and with third‑party systems as needed
Configure core OFSC components such as activities, resources, work zones, work skills, user types, calendars, routing plans, and capacity management to align with service KPIs and SLAs
Set up advanced routing and scheduling logic, including quota and capacity rules, travel and load‑balancing rules, and field technician assignment models
Define and configure business rules, action links, and workflows to automate service processes such as appointments, work order creation, status transitions, and notifications
Design and optimize mobile technician experience (mobility screens, workflows, data capture forms, offline usage, and usability), ensuring adoption and productivity in the field
Collaborate with integration teams to design and validate interfaces using web services, REST APIs, messaging, and middleware (OIC or equivalent), ensuring seamless data flow between OFSC and CRM/ERP/WFM systems
Develop functional specifications, configuration workbooks, process flows, data models, and other solution documentation in line with project and governance standards
Define test strategy and scenarios; support and sometimes lead SIT, UAT, regression testing, and performance testing for field service processes and integrations
Support data migration strategy for service data (customers, assets, locations, work orders, service history) and validate migrated data in OFSC
Provide expert troubleshooting and production support, analyze complex field service issues, and drive root cause analysis and permanent fixes
Coach, mentor, and guide junior consultants and client team members on OFSC capabilities, best practices, and configuration standards
Contribute to project management activities such as estimation, planning, risk identification, and status reporting, especially for the field service workstream
Identify opportunities for process optimization and continuous improvement, providing recommendations on roadmap, new features, and industry best practices
Qualification
Required
10+ years of overall IT/consulting experience with strong focus on CRM and Field Service domains
Significant hands‑on experience implementing Oracle Field Service Cloud (typically 3+ full‑cycle OFSC implementations as a lead or senior consultant)
Deep functional knowledge of Customer Service and Field Service processes such as case/incident management, work order management, dispatch, scheduling, technician enablement, asset‑based service, and service entitlements
Strong configuration expertise across OFSC modules, including: Activities, resources, and resource hierarchies; Work zones, work skills, calendars, shifts; Capacity management, quotas, and forecasting; Routing plans, routing profiles, and optimization parameters; Business rules, action links, message scenarios, notifications, and workflows
Proven experience designing and validating integrations between OFSC and CRM/ERP platforms (Oracle CX/CRM, Oracle Service Cloud, Oracle Fusion ERP, or other leading CRM such as Salesforce/MS Dynamics)
Solid understanding of web services and integration concepts (REST/SOAP APIs, JSON/XML, event‑driven interfaces), enough to collaborate effectively with technical teams
Hands‑on experience defining and executing test scenarios for end‑to‑end field service flows, including edge cases related to schedules, skills, territories, and capacity constraints
Ability to create detailed functional documentation: BRDs, solution designs, configuration guides, test scripts, and training materials
Strong communication and stakeholder management skills; comfortable interacting with business sponsors, operations leaders, dispatchers, and field technicians
Experience working in structured project environments (Agile or hybrid) and collaborating with distributed teams across time zones
Preferred
Experience with Oracle CX/CRM applications (e.g., Oracle Service Cloud, Oracle Engagement/Service, Oracle Sales Cloud) or other enterprise CRM platforms in conjunction with OFSC
Experience in industries with complex field operations such as telecom, utilities, manufacturing, medical devices, facilities management, or high‑tech services
Familiarity with Oracle Integration Cloud (OIC) or similar middleware for building OFSC integrations
Exposure to workforce management and optimization tools, mapping and geolocation services, and mobile app configuration for field technicians
Background in performance tuning of routing and capacity models to meet strict SLAs and operational KPIs
Experience leading offshore/nearshore teams or acting as a workstream lead within large transformation programs
Company
Atom
Capability-led Cloud and Digital Transformation Services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-10-06Series A
2021-12-15Seed
Leadership Team
Zain Aziz
Founder and CEO
Company data provided by crunchbase