enkompas Technology Solutions · 16 hours ago
Infrastructure Tech II
SEWICKLEY, PA
Full-time
Hybrid
Mid Level
$50K/yr - $50K/yr
3+ years expEnkompas Technology Solutions is an IT Managed Services Provider dedicated to delivering comprehensive solutions to clients. The Infrastructure Technician II role involves providing help desk support, assisting clients with IT issues, and participating in project work while maintaining excellent customer service standards.
ConsultingCyber SecurityInformation Technology
Responsibilities
Work on your pending tickets and assist others as needed/capable from inbound calls, web chat, or email
Address incidents from oldest to newest (by priority)
Provide excellent customer service to our clients
Escalate unresolved incidents according to enkompas' specific SLA's
Follow the MSOC Handbook for all processes and procedures specific to enkompas
Travel to on-site client locations, as directed by Management, to handle incidents
Participate in the research, evaluation, solution/SOW development, and solution implementation to enhance practice offerings
Assist with project work
Participate in an on call rotation and work some overtime as needed
Meet professional and continuing education goals as outlined in Performance Reviews
Acquire required certifications
Qualification
Required
Associate or bachelor's degree in the IT field or a related area of study
3+ years' experience working at an IT help desk or at a managed service provider (MSP)
2+ years' experience with Microsoft / Office365 / Hosted email / Mimecast (email filtering) / End User Support
Solid liaison to 3rd party vendors
2+ years working on an Enterprise-grade service desk
Must carry personal auto insurance as required by law
Must carry a PA valid driver's license and personal vehicle
Must have a personal, secure, and reliable internet connection
Preferred
Technical Certifications a plus (Microsoft / Cisco / CompTIA)
Benefits
Health, Vision, Dental Insurance
401K Retirement Plan
15 Days Paid Time Off and Seven Paid Holidays (Includes your Birthday)
Paid Professional Development Opportunities
Ongoing Professional Development Opportunities
Performance Incentives and customer recognition
Company
enkompas Technology Solutions
enkompas Technology Solutions provides strategically aligned business and technology services to the enterprise market.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Parry
Consultant to CEO
Company data provided by crunchbase