Perficient · 11 hours ago
Product Owner with Twilio IVR and Insights reporting- REMOTE
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $150K/yr
5+ years expPerficient is a global AI-first consultancy seeking a Product Owner to join their team in the US. The Product Owner will manage the day-to-day engagement and drive the development and innovation of an internal developer platform, ensuring successful delivery and client satisfaction.
ConsultingInformation TechnologyInternetMarketing
Responsibilities
Engage with stakeholders, product managers and engineering in scope definition and requirements refinement
Write robust user stories that show your understanding of the product, the technical limitations, personas and acceptance criteria
Develop deep knowledge of users, formulating hypothesis and advocating product direction and roadmap
Act as the subject matter expert for your product; including awareness of the related technology stack and how the market and our customers use and extract business value from your product(s)
Define product roadmaps and drive PI objectives
Assess risks and benefits of product enhancements and gain alignment with stakeholders, clients, and product managers
Analyze product metrics and define continuous improvement initiatives to increase the product’s business value
Introduce new approaches and tool sets that will allow the product development team to better understand the solution criteria and requirements
Qualification
Required
Seasoned PO with 5+ years of experience as Technical PO
DB knowledge with hands on SQL skills to handle complex needs
Familiar with end-to-end Contact Center reporting
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution
A solid understanding of AI capabilities and limitations including ethical considerations is expected
Interpersonal skills with the ability to handle demanding stakeholders
Ability to convert complex business needs into User Stories with clearly articulated acceptance criteria
Preferred
Familiar with Twilio Insights
Familiar with healthcare compliance needs for reporting
Company
Perficient
Perficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet.
5001-10000 employees
H1B Sponsorship
Perficient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (154)
2024 (147)
2023 (156)
2022 (196)
2021 (175)
2020 (223)
Funding
Current Stage
Public CompanyTotal Funding
$65.3M2024-05-05Acquired
2024-01-17Post Ipo Equity· $4.44M
2022-10-17Post Ipo Equity· $5.18M
Leadership Team
Ed Hofffman
Senior Vice President, North America Business Operations
Hari Madamalla
Vice President
Recent News
2025-11-10
Dallas Innovates
2025-10-11
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