eRezLife Software · 5 hours ago
Account Manager
United States
Full-time
Remote
Senior Level
5+ years expCordance is dedicated to accelerating the growth of vertically focused B2B SaaS companies through acquisition and long-term guidance. As an Account Manager, you will serve as a trusted partner for your accounts, building relationships, identifying growth opportunities, and executing strategies to expand adoption and revenue.
Cloud ComputingInformation TechnologySoftware
Responsibilities
Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts
Build trust and alignment with decision-makers and day-to-day champions across customer organizations
Proactively manage contract renewals to ensure consistent customer satisfaction and retention
Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships
Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI
Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns
Develop detailed account plans that track health, usage, renewal timelines, and growth potential
Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement
Deeply understand customer goals, challenges, and success metrics
Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact
Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences
Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies
Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs)
Drive operational excellence through consistent pipeline visibility and disciplined communication
Qualification
Required
5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth
Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders
Demonstrated success driving upsell and cross-sell revenue through consultative engagement
Strong relationship-building, communication, and negotiation skills
Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans
Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting
High degree of ownership, organization, and accountability in managing customer success and revenue outcomes
Preferred
Experience in B2B SaaS account management, ideally within verticals such as Education, Industrials, or Technology
Familiarity with customer success frameworks and metrics (e.g., Net Revenue Retention (NRR), churn, adoption, usage expansion)
Success working cross-functionally with Customer Success and Sales Leadership to coordinate account strategies
Ability to manage multiple complex relationships while maintaining strategic focus on growth and customer outcomes
Benefits
Comprehensive Health Coverage: Coverage begins on your first day of employment.
401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
12 weeks paid leave for all employees.
Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Company
eRezLife Software
eRezLife Software is creating affordable and client driven cloud-based solutions for university and student housing niche.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase