Utah Community Credit Union (UCCU) · 14 hours ago
Product Manager Website & Digital Experience
Provo, UT
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expUtah Community Credit Union (UCCU) is seeking a Product Manager for their Website & Digital Experience. The role involves owning the public-facing web pages to create a modern and intuitive experience that attracts and retains members, while collaborating with various teams to launch impactful features that drive engagement and growth.
BankingFinancial ServicesNon Profit
Responsibilities
Craft and continually evolve a roadmap for the UCCU.com site and microsites, aligned to growth targets for membership, lending, and brand engagement
Focus on Full Product Lifecycle Management – (Concept → Discovery → MVP → Optimization) with a focus on pre-qualified loan flows, personalized product recommendations, ADA-compliant redesigns, AI chat, etc. Own success metrics end-to-end
Partner with Lending, Deposit Groups, Marketing, Compliance, and IT to align on KPIs, content, and risk requirements. Champion member-centric decisions and secure buy-in at every level
Conduct user interviews, journey mapping, and usability studies; synthesize findings into actionable requirements that delight members and remove friction
Implement, assemble, and analyze web analytics, SEO/SEM data, funnel metrics, and A/B tests to prioritize backlog and quantify impact
Drive a modern, responsive design system that meets WCAG 2.2 accessibility guidelines and ADA Compliance metrics, while reinforces brand standards, and is optimized for load speeds
Ensure website and all digital interactions comply with NCUA and other governing body regulation policies. Works with Information Security to meet UCCU’s strict security policies
Ensure seamless integration with online banking, POS, CRM/Salesforce, tag managers, and third-party services. Act as product owner for the website CMS ensuring organized and secure data
Present roadmap, experiment results, and investment cases to senior leadership; articulate trade-offs clearly and influence strategic funding decisions
Works a regular and predictable schedule
Must be sufficiently fluent in English to process work and business transactions
Qualification
Required
BS Degree (or equivalent work experience) in one of the following (or closely related) discipline: Digital Media/UX & UI Design, Digital Marketing or Communications, Computer Science/Information Systems, Business Administration with Technology or Analytics emphasis
8 years minimum product-management ownership of public websites or digital products preferably in a fintech or ecommerce environment
Demonstrated track record of taking ideas from whiteboard to launch and iterating to measurable growth utilizing data driven analytics
Strong grasp of UX/UI best practices, responsive design, and WCAG accessibility standards
Data driven mindset - comfortable with GA4, Tableau, SQL, and conversion-rate optimization frameworks (such as Optimizely, VWO)
Hands-on with CMS/DXP (WordPress, Salesforce Experience Cloud) and design/prototyping tools (Figma, Adobe XD)
Familiar with A/B experimentation, SEO/site-health audits, performance monitoring, tag management, and compliance audits
Experience integrating Marketing Automation & Personalization tools such as Salesforce Marketing Cloud
Fluent in agile practices: road-mapping, backlog refinement, user-story writing, sprint ceremonies
Story Driven Communication able to translate data and user insights into clear narratives for executives and cross-functional teams
Passionate about UCCU's mission to be the most loved, most trusted, and most utilized credit union in the nation
Must be sufficiently fluent in English to process work and business transactions
Preferred
Bonus points for experience with CMS migrations, headless architecture, and integrations with core banking systems and LOS platforms
Company
Utah Community Credit Union (UCCU)
Utah Community Credit Union (UCCU) is an organization rooted in the credit union philosophy of "people helping people" and built on traditional values of commitment to outstanding service, respect for others, and fiscal responsibility.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bret VanAusdal
President/CEO
Ratna L.
SVP/CFO
Recent News
2025-05-06
2025-03-03
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