NEXGEN Asset Management · 1 day ago
Client Support Specialist (Zoho Desk Proficient)
United States
Full-time
Remote
New Grad, Entry Level
$70K/yr - $70K/yrNEXGEN Asset Management is the industry-leading Enterprise Asset Management (EAM) software company. They are seeking a detail-oriented and customer-focused Client Support Specialist to provide exceptional client experiences and support using Zoho Desk.
Software
Responsibilities
Manage and respond to client inquiries via Zoho Desk (email, chat, phone, and tickets)
Maintain, update, and resolve support tickets efficiently while meeting SLA standards
Use Zoho Desk features such as workflows, automations, macros, and knowledge base tools to streamline support processes
Troubleshoot client issues and provide clear, solution-focused responses
Escalate complex issues to internal teams while maintaining client communication
Document recurring issues and contribute to internal and client-facing knowledge bases
Maintain accurate client records and interaction histories within Zoho Desk
Deliver a consistently positive, professional, and empathetic client experience
Qualification
Required
Bachelor's degree (or equivalent experience)
Proven experience in a client support or customer service role
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple tickets and priorities in a fast-paced environment
Customer-first mindset with strong problem-solving abilities
Preferred
Experience with other Zoho products (CRM, Analytics, Projects, etc.)
Familiarity with SaaS, service-based businesses, or technical support environments
Experience working remotely or with distributed teams
Strong proficiency in Zoho Desk
Benefits
Medical Benefits
Flexible, remote-friendly work environment (within accepted states)
Supportive, collaborative team culture
Opportunities for growth and skill development
Company
NEXGEN Asset Management
Efficiently manage and sustain a comprehensive asset management program through a single software solution.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gaja Naik
Chief Technology Officer
Company data provided by crunchbase