Noria Corporation · 21 hours ago
Training Administrative Assistant
Fort Myers,FL,US
Full-time
Hybrid
New Grad, Entry LevelNoria Corporation is seeking a detail-oriented and dependable Training Administrative Assistant to support daily operations while delivering exceptional customer service to our students and clients. This role plays a key part in maintaining efficient administrative workflows and ensuring timely order fulfillment and communication across departments.
EnergyIndustrialMechanical EngineeringOil and Gas
Responsibilities
Manage student and customer communications via email and phone in a professional, responsive, and customer-focused manner
Perform informal and formal needs assessments to recommend tailored solutions for customers
Answer customer service emails and phone calls, addressing questions related to courses, orders, materials, and general inquiries
Maintain consistent communication with students and customers to ensure a positive experience and strong relationships
Pack and ship online orders using FedEx, ensuring accuracy and timely delivery
Monitor and maintain the CRM system (HubSpot) for organization and reporting
Maintain and manage inventory of books and student supplies
Reorder materials and supplies through approved vendors as needed
Process and ship student exams to the certification department
Provide general administrative support, including data entry, scheduling, and document preparation
Collaborate cross-functionally with accounting, sales, marketing, operations, and business development teams to ensure seamless customer support and order fulfillment
Stay up to date on Mobius Institute’s products, courses, and services to effectively support student and customer needs
Qualification
Required
Associate's degree or equivalent combination of education and work experience
Strong organizational and time-management skills
Excellent written and verbal communication skills with a customer-first mindset
Ability to manage multiple tasks in a fast-paced environment
Ability to identify, troubleshoot, and resolve customer issues efficiently, escalating concerns as needed to ensure timely resolution
Ability to handle sensitive student and customer information with discretion and confidentiality
High attention to detail, particularly with inventory, shipping, and customer records
Comfortable working independently and collaboratively in a hybrid setting
Proficiency with email, data entry, order processing systems, and basic office systems (Microsoft Office Products)
Experience with upkeep of CRM systems
Experience working with learning management systems (LMS) or online training platforms
Based in Lee County, with reliable transportation to and from our Fort Myers, FL office
Must have a suitable work-from-home setup with reliable internet for hybrid days
Must have valid work authorization
Must be able to lift up to 40 lb boxes for shipping
Must be able to sit or stand and work at a computer for extended periods
Preferred
Previous administrative and/or customer service experience
Experience working in an educational or professional training environment
Familiarity with shipping platforms such as FedEx
Experience supporting customers across multiple departments or workflows
Bilingual (fluent in Spanish) ideal for customer service calls and emails
Company
Noria Corporation
Noria Corporation is a mechanical or industrial engineering company that specializes in oil analysis program design and development
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-04-22Seed
Leadership Team
Jim Fitch
Founder and CEO
Darla Bethel
CFO
Recent News
Company data provided by crunchbase