UNC Health · 19 hours ago
Unit Secretary
Goldsboro, NC
Full-time
Onsite
Entry Level
1+ years expUNC Health is a healthcare provider committed to delivering quality patient care. The Unit Secretary provides secretarial support and assists in patient care, ensuring effective communication and organization within the unit.
Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness
Responsibilities
Assists in providing a quality patient care experience which may include but is not limited to the following:
Receives, greets and directs patients and visitors professionally
Answer telephone and call bell promptly and in accordance with behavioral expectations
Provides assistance and customer service to patients, visitors, physicians and teammates
Strives to develop rapport and trust with patient and visitors
Adheres to behavior expectations and utilizes Carolina Care techniques
Provides blameless apology and works toward resolution of patient/visitor concerns
Completes all required documentation accurately and thoroughly according to unit specific standards
May obtain, verify or update patient information as required
Ensures files, documents, schedules, records and logs are current and organized
Promotes effective communication between patients, teammates, providers, and visitors
Communicates pertinent patient information to other teammates during handoff or sooner if needed
Communicates patient or family questions or concerns in a timely manner
May schedule appointments for tests, follow up visits, etc. as directed
May collaborate with office staff/teammates and other external entities when needed
Ensures teamwork by demonstrating cooperative, constructive, and problem solving interactions
Performs unit specific tasks to support efficient and high-quality operations within the unit or department
Collaborates with other units such as environmental services, transport, facilities, laboratory services, dining, etc. as needed
Ensures a safe, clean, and orderly environment for patients and staff
Responds appropriately and promptly in emergency situations
Notifies appropriate teammates immediately to ensure prompt response of resources needed
Procures supplies and equipment in accordance with departmental needs
If utilized to sit with patients, they will be required to complete Patient Safety Attendant training, maintain BLS certification and respiratory fit testing
Qualification
Required
High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement
Ability to provide excellent patient and customer service to all patients, their visitors, and all internal and external teammates
Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness
Attention to detail
Ability to set priorities and organize many functions at the same time for an entire unit
Flexibility and calmness required in order to perform a variety of functions in a setting which may be stressful or change unexpectedly due to a patient's condition
Ability to follow oral and written instructions
Ability to speak, read, write, and communicate effectively
Able to learn new software rapidly
Familiarity with basic medical terminology
Preferred
At least one year in a secretarial position preferred
Knowledge of Epic or EMR is helpful
Company
UNC Health
Our mission is to improve the health and well-being of North Carolinians and others whom we serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Ellington
President UNC Health Care - Network Hospitals and EVP CFO UNC Hospitals at Chapel Hill
Jeff Lindsay
President and Chief Operating Officer
Recent News
2025-09-12
Seattle TechFlash
2025-04-22
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