Sugar Foods LLC · 1 day ago
IT Support Specialist
Whiteland, IN, US
Full-time
Onsite
Entry, Mid Level
2+ years expSugar Foods LLC is a privately owned company that manufactures and packages various food products. The IT Support Specialist will provide hands-on technical support to office staff and warehouse operations, ensuring smooth IT functionality across desktops, printers, and mobile devices.
AgricultureFood and Beverage
Responsibilities
Provide first- and second-level technical support for office users, including desktops, laptops, monitors, peripherals, and basic networking issues
Support Microsoft 365 applications (Outlook, Teams, Excel, Word, SharePoint)
Troubleshoot Windows OS issues, user access, and basic account management
Install, configure, and maintain laser printers and related print services
Respond to help desk tickets and provide timely resolution and follow-up
Support warehouse scan guns, handheld RF devices, and vehicle-mounted terminals
Troubleshoot Zebra printers (label printers, thermal printers) including connectivity, calibration, and media issues
Assist with the setup, testing, and deployment of warehouse hardware and peripherals
Provide on-site support to warehouse associates with minimal downtime to operations
Coordinate with vendors and internal teams for hardware repair or replacement
Support operational systems used within the distribution center
QAD ERP software support is a plus, including basic troubleshooting and user assistance
Document common issues, resolutions, and standard operating procedures
Assist with new hire onboarding and technology setup
Qualification
Required
2+ years of IT support experience in a manufacturing or warehouse environment
Strong working knowledge of: Windows operating systems, Microsoft 365 applications, Desktop and laptop hardware, Laser printers, Zebra printers and barcode labeling solutions
Hands-on experience supporting warehouse mobile devices (scan guns, RF units, vehicle-mounted devices)
Strong troubleshooting and customer service skills
Ability to work independently in a fast-paced, operational environment
Preferred
Prior experience in a distribution center or warehouse environment
Familiarity with basic networking concepts (wired and wireless)
Experience working with ticketing systems and IT documentation
Experience supporting QAD ERP software
Company
Sugar Foods LLC
Sugar Foods is a privately-held company founded in 1948 which began as a local bulk sugar distributor throughout the New York metro area.
1001-5000 employees
H1B Sponsorship
Sugar Foods LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-10-03Acquired
Leadership Team
Rachel Meidan
Executive Assistant to the CEO
Recent News
Business Wire
2024-04-07
Yahoo Finance
2023-12-26
Company data provided by crunchbase