Freeman Company · 18 hours ago
Exhibitor Services Specialist PT
Nashville, TN
Part-time
Hybrid
Entry, Mid Level
2+ years expFreeman Company is a global leader in events, dedicated to redefining live experiences through data-driven insights. The Exhibitor Services Specialist is responsible for managing exhibitor orders and ensuring a successful on-site experience by coordinating with various departments and providing expert customer support.
Event ManagementEvents
Responsibilities
Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests
Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
Process and effectively manage inbound leads
Quote prices and credit terms in compliance with Freeman policies and procedures
Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
Accurately funnel custom requests through lead routing channels
Ensure all systems, production, and order information is accurate
Manages Exhibitor Services contact channels
Performs all functions as assigned to either the off-site or on-site team responsibilities
Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service
Proactively identifies, researches, and resolves customer order discrepancies using various methods
Coordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services
Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs
Qualification
Required
High School Diploma or Equivalent with relevant work experience required
2+ years of customer service experience
Benefits
Retirement with Company Match
Company
Freeman Company
Freeman is a global leader in events, on a mission to redefine live for a new era.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jenny Burr
VP, Business Planning and Event Execution
Carrie Freeman Parsons
Chairman Of The Board
Recent News
2025-12-09
Company data provided by crunchbase