NOPEC · 1 day ago
IT Support Technician
Solon, Ohio, United States
Full-time
Hybrid
Entry Level
2+ years expNOPEC is the largest governmental retail aggregation in the United States, serving its member communities and consumers. The IT Support Technician supports the overall IT environment by managing hardware and software, providing help desk support, and ensuring system performance and security.
DeliveryEnergyNon ProfitOil and GasService Industry
Responsibilities
Maintains help desk operations to assist internal team members and external stakeholders with IT-related questions and problems
Performs hardware, software, and peripheral equipment improvements and upgrades to ensure all systems are up to date
Performs IT onboarding and basic training of new employees, including collecting requirements, setup, and deployment
Monitors system performance to ensure that operations are within established standards and develop recommendations for enhancements to improve operations and increase system capabilities
Maintains a strong understanding of cybersecurity best practices and recognizes potential threats to safeguard the organization’s technology and information
Inventory Management: responsible for maintaining the IT asset inventory. This includes keeping the asset management system updated with adds, moves, and changes as well as maintaining on-hand inventory
Qualification
Required
Entry-level experience
Valid Ohio Driver's License and proof of automobile insurance at a level established by NOPEC
Sitting, standing and bending
Ability to use office equipment including but not limited to office copier, shredder, computer equipment, audio/visual equipment
Ability to speak in a clear and easily comprehensible manner
Ability to lift up to 50 pounds
Bachelor's degree or equivalent experience required
A minimum of 2+ years of work experience in the areas of business application software and personal computers
Excellent communication and presentation skills across a wide range of audiences
Computer Skills: proficiency in all office-based functions: Microsoft Office Programs
Attention to detail and being well organized is a must for success in this role
Appreciates structure, repeatable processes and is willing to perform regular information checks that may feel redundant but are crucial for accuracy and compliance
Preferred
PowerShell Scripting (an added plus)
Company
NOPEC
Nopec is a nonprofit energy supplier. They buy natural gas and electricity in bulk to help you lower your utility bills.
11-50 employees
Funding
Current Stage
Early StageRecent News
AllAfrica.com
2025-04-07
2025-04-07
Company data provided by crunchbase