Resource Property Management · 13 hours ago
Front Desk Receptionist
Clearwater, FL
Full-time
Onsite
Mid LevelResource Property Management is seeking a Front Desk Receptionist to provide excellent customer service to callers and visitors. The role involves managing phone calls, handling mail, and maintaining the reception area while ensuring a welcoming environment for clients and team members.
Property ManagementReal Estate
Responsibilities
Provide excellent customer service to callers and visitors courteously, timely and efficiently
Return all calls and emails within 24 hours
Handle more than one phone call at a time, by expediting or placing 1st caller on a brief hold while answering the 2nd call
Transfers all voice mail messages to the appropriate party at least 3x per day
Open and distribute mail by the end of each workday. Ensure incoming courier bag is emptied in the morning and evening courier bag is ready to go by 5pm each day. Switch name on bag
Contact team members if they have packages or boxes at reception to pick up each day
Notify Executive Assistant when certified mail is delivered
Sort, date stamp and distribute return mail every day
Check and log fax every hour
Replenish coffee supplies in the kitchen and large conference room at least 1x per day
Replenish beverages in the large conference room refrigerator every morning
Fill, run and empty the dishwasher as needed and maintain a neat, orderly kitchen. Make sure that no dirty dishes are left in the sink
Take all garbage from the kitchen to the dumpster at the end of each day
Clean the refrigerator as needed but no less than once a month
Utilize system Call Log and the Community Information app
Function as the “gatekeepers” by routing call to appropriate party
Report emergencies to immediately to manager
Assist with mail-outs or other duties that may arise from time to time
Qualification
Required
Provide excellent customer service to callers and visitors courteously, timely and efficiently
Return all calls and emails within 24 hours
Handle more than one phone call at a time, by expediting or placing 1st caller on a brief hold while answering the 2nd call
Transfers all voice mail messages to the appropriate party at least 3x per day
Open and distribute mail by the end of each workday
Ensure incoming courier bag is emptied in the morning and evening courier bag is ready to go by 5pm each day
Contact team members if they have packages or boxes at reception to pick up each day
Notify Executive Assistant when certified mail is delivered
Sort, date stamp and distribute return mail every day
Check and log fax every hour
Replenish coffee supplies in the kitchen and large conference room at least 1x per day
Replenish beverages in the large conference room refrigerator every morning
Fill, run and empty the dishwasher as needed and maintain a neat, orderly kitchen
Take all garbage from the kitchen to the dumpster at the end of each day
Clean the refrigerator as needed but no less than once a month
Utilize system Call Log and the Community Information app
Function as the 'gatekeepers' by routing call to appropriate party
Report emergencies to immediately to manager
Assist with mail-outs or other duties that may arise from time to time
Must be able to work under pressure, meet deadlines, and provide exemplary customer service
Ability to perform the essential job functions safely and successfully with internal procedures and company policies as well as all related employee handbooks and training/safety manuals
Maintain regular, punctual attendance consistent with company policies & practices and remain stationary at front desk unless performing specific designated tasks
Lift and carry up to 20 pounds
Must have oral and written comprehension along with speech clarity and recognition
Ability to effectively use computers, telephones, and computer programs/systems
Company
Resource Property Management
Founded in 1991 and headquartered in Seminole, Florida, Resource Property Management is a full-service property management company.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cynthia Freda
Chief Human Resources Officer
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