General Services Corporation (GSC) · 2 months ago
Operations Manager (Property Management)
Richmond,VA,US
Full-time
Onsite
Mid, Senior Level
2+ years expGeneral Services Corporation (GSC) has provided First Class Service since 1971, focusing on collaboration and professional development. The Operations Manager will maintain internal policies and procedures, address operational issues, and collaborate with key stakeholders to enhance procedural efficiency.
Real Estate
Responsibilities
Conducting any and all communications with our customers, prospects, applicants, residents, vendors, or coworkers in a manner consistent with the Company’s Customer Service Program and philosophy
Adhere to all company policies and procedures
Supervise, train, and develop the Operations Department staff
Collaborate with senior management to set operational goals and implement strategic plans
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity. Supervise the creation/revision of new/existing forms and instructions which include
Compose, format, edit and proofread text
Identify impact of new/revised policy and procedure on existing policy and procedure, including potential conflicts
Notify applicable personnel of new/revised form
Assist GSC employees with locating information in the PM Manual and answering policy and procedure questions
Maintain the PM Manual website: a. Insert hyperlinks into forms and instructions to create web pages that are published on the PM Manual website. b. Update with new and updated files for publication in the PM Manual
Scheduling and conducting Annual Policy Review training for each region
Oversee production of monthly Policy Recaps
Ensure compliance with federal and state regulations. Self-education on federal and state laws concerning Fair Housing, ADA, and Landlord-Tenant Acts as they relate to Company Policy
Assess and predict necessary policy/procedure changes needed to reach objectives and manage resources in an effective and efficient manner
Communicate and collaborate with various department leaders, key stakeholders, and subject matter experts (SMEs) to implement new Company initiatives as well as maintain accurate company policies and procedures
Act as a liaison between the Operations Department and the Information Systems Department, with a technical understanding of programming across software platforms to ensure accuracy of company forms and procedures
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum two years in property management
Minimum of two years of management experience
Strong writing and editing proficiency
Ability to absorb, translate, and communicate complex information to different audiences
Proficient in Microsoft Office applications (Word, Excel, Teams, SharePoint, etc.)
Proficient in Adobe Acrobat software
Ability to communicate clearly and professionally in verbal and written form
Critical thinking and Problem-solving skills
Ability to analyze
Ability to recognize boundaries
Ability to recognize options and flexibility
Ability to work calmly under pressure
Well-organized and detail-oriented
Ability to oversee and complete multiple projects simultaneously
Ability to self-direct
Ability to delegate responsibilities
Preferred
Bachelor's degree in Business Administration or related field
Business writing experience
Benefits
Health, Dental, and Vision Coverage.
401(k) Retirement Savings Plans.
25% Employee Rental Discount at any GSC property.
Paid Holidays, Paid Sick and Paid Vacation.
Health Savings Account with Match.
Maternity Leave.
Employee and Dependent Care Assistance Programs.
Short- and Long-Term Disability Insurance.
Life, Critical Illness, Accident, and Cancer Insurance Plans.
Pet Insurance.
Identity Theft Protection.
Legal Resources.
Company
General Services Corporation (GSC)
Since 1971, GSC has been a first-class provider of apartment homes and management services, delivering exceptional experiences across our multifamily housing communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Hurley
Chief Financial Officer
Company data provided by crunchbase