Lakeview Loan Servicing, LLC. · 17 hours ago
Manager, Dealer Experience
Coral Gables, FL
Full-time
Onsite
Mid, Senior Level
$100K/yr - $128K/yr
5+ years expLakeview Loan Servicing, LLC. is seeking an experienced and strategic manager to oversee consumer application-related dealer portfolio monitoring and management initiatives for their home improvement lending business. The role involves managing dealer performance, compliance, and risk/fraud detection while collaborating with internal and external stakeholders.
FinanceFinancial ServicesMortgageReal Estate
Responsibilities
Manage and oversee strategic initiatives for dealer portfolio management, including quality assessments, risk/fraud identification, and improvement measures to enhance dealer performance and compliance
Leverage subject matter expertise on dealer quality characteristics, dealer red flags, dealer quality improvement measures, and dealer management strategies to help identify, prevent, and mitigate risk to maintain a high-quality loan portfolio
Direct and perform quality control checks on dealer application pipeline, identifying predictive risk indicators, implementing corrective controls, and tracking key quality metrics for reporting
Utilize expertise to execute controls directly related to Staged Funding, including Home Improvement Contract (HIC) reviews, acquisition and review of building permits, verification of work scope photographs, and clearing Confirmation of Work Complete (CWC) calls
Act as a single point of contact for escalations related to consumer and dealer complaints escalated to the Director of Dealer Experience, prepare preliminary investigative findings and work to satisfactorily resolve complaints within an established SLA
Help establish and maintain a robust dealer pipeline monitoring and surveillance framework, conduct preliminary investigations and escalate significant findings
Ensure the effective execution of decisions made by the Dealer Oversight Committee, implementing policies and operational improvements as required
Represent the organization in fraud prevention collaborations with home improvement lending partners
Assist leadership with vetting and onboarding third party vendors related to role
Lead, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and collaboration
Conduct performance reviews, establish professional development plan, and provide coaching for long-term career growth
Other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university preferred
2+ years of dealer portfolio management experience with emphasis on risk/fraud mitigation
3+ years of experience in the home improvement lending space required
2+ years of proven leadership experience managing teams in a regulated lending or financial services environment
Demonstrated history of dealer monitoring experience in the home improvement lending space
Strong background in consumer application lifecycle management, including risk and fraud detection functions
Excellent leadership, written and verbal communication, presentation, and reporting skills
Strong interpersonal skills with dealers, internal teams, and external vendors and partners
Strategic thinker with the ability to analyze data, generate insights, and drive decision-making at a management level
Company
Lakeview Loan Servicing, LLC.
BEWARE of Unsolicited Job Offers that request a personal ID!!! Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options.
501-1000 employees
H1B Sponsorship
Lakeview Loan Servicing, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (6)
2023 (8)
2022 (6)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Steve Lemmon
Chief Marketing Officer - Originations
Recent News
Business Insider
2025-07-16
Company data provided by crunchbase