McDonald's · 9 hours ago
Manager, Quality Assurance Engineering
Chicago, IL, US, 60607
Full-time
Onsite
Mid, Senior Level
$127K/yr - $159K/yr
5+ years expMcDonald's is the leading global omni-channel restaurant brand, focusing on technology innovation to enhance customer experiences. The Global Defect Manager will oversee defect management across all markets, ensuring timely resolution and collaboration with various teams to improve quality and reduce recurring defects.
Restaurants
Responsibilities
Govern and manage all defects globally across release and BAU streams
Maintain and prioritize a global defect backlog in alignment with business and technical priorities
Collaborate with product, engineering, QA, and market teams to schedule defect fixes into release plans
Review root cause analysis (RCA) and validate technical fixes to ensure quality resolution
Provide hands-on technical support for defect triage and resolution
Establish and maintain defect reporting dashboards for stakeholders and governance bodies
Monitor defect trends and identify systemic issues to drive long-term quality improvements
Drive continuous improvement in defect management processes, tools, and communication
Qualification
Required
Bachelor's degree in computer science, Information Technology, or related field
5+ years of experience in defect management, QA, or release management
Strong understanding of SDLC, defect lifecycle, and root cause analysis techniques
Technical proficiency to support hands-on troubleshooting and validation
Excellent communication, reporting, and stakeholder management skills
Preferred
Experience managing defects across global technology projects
Familiarity with CMS platforms and multi-market deployments
Expertise in defect tracking tools (e.g., JIRA) and reporting frameworks
Knowledge of Agile and DevOps practices
ISTQB or equivalent QA/defect management certification
Benefits
Health and welfare benefits
A 401(k) plan
Adoption assistance program
Educational assistance program
Flexible ways of working
Time off policies (including sick leave, parental leave, and vacation/PTO)
Company
McDonald's
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.
10001+ employees
H1B Sponsorship
McDonald's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (77)
2023 (37)
2022 (31)
2021 (60)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Darryl Webb
Multi Unit Franchise Owner - President / CEO
Douglas Gehrig
CEO
Recent News
2025-10-07
The Motley Fool
2025-10-07
Company data provided by crunchbase