Arcan Capital · 17 hours ago
Traveling Real Estate Customer Service Agent
Atlanta/Sandy Springs/Smyrna/Kennesaw/Austell/Alpharetta/Newnan/Dunwoody, GA
Full-time
Onsite
New Grad, Entry LevelArcan Capital is dedicated to providing exceptional living experiences across their properties, and they are seeking a Traveling Real Estate Customer Service Agent to support multiple communities. This role involves traveling between properties to assist with resident inquiries, address concerns, and ensure smooth daily operations.
ConsultingImpact InvestingReal Estate
Responsibilities
Travel between properties to assist with daily operations, ensure smooth workflows, and maintain high service standards for residents and staff
Act as the primary contact for residents, addressing inquiries, service requests, and concerns with professionalism, efficiency, and a customer-first approach
Conduct walk-throughs to assess property conditions, identify maintenance needs, and collaborate with on-site teams to uphold community standards
Assist with move-ins, move-outs, leasing procedures, and resident communications, ensuring seamless transitions and high resident satisfaction
Stay informed on competitor properties, industry trends, and resident expectations, providing insights to enhance service offerings
Ensure adherence to company policies, fair housing regulations, and community guidelines while maintaining a professional and service-driven approach
Support community initiatives, resident events, and outreach efforts to foster a positive and welcoming environment
Provide feedback to management, offering recommendations for operational enhancements and improved resident experiences
Qualification
Required
Passionate about assisting residents and enhancing their living experience
Ability to handle inquiries and resolve issues effectively while maintaining a positive demeanor
Skilled in multitasking, prioritizing tasks, and working efficiently in a fast-paced, multi-property environment
Familiarity with Microsoft Office (Word, Excel, Outlook) and property management software is a plus
Works well independently and collaboratively, bringing a proactive, solution-driven approach to every task
Willingness to work variable hours, including evenings, weekends, and holidays, with the ability to travel frequently as needed
Preferred
Prior experience in customer service, property management, hospitality, or administrative support
Ability to handle confidential information with professionalism and discretion
High school diploma or equivalent required
Benefits
Medical
Dental
Vision
Two weeks paid vacation
5 days of PTO/Sick leave
Matching 401k program
And more!
Company
Arcan Capital
Arcan Capital is a real estate company that focuses on the acquisition and management of apartment properties.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageRecent News
Triad Business Journal
2024-12-26
Company data provided by crunchbase