Snyder Air Conditioning, Plumbing & Electric · 14 hours ago
Customer Service Representative/ Dispatcher
US-FL-Jacksonville
Full-time
Onsite
Entry Level
$19/hr - $22/hr
1+ years expSnyder Air Conditioning, Plumbing & Electric is seeking an experienced Customer Service Representative/Dispatcher to join their dedicated team in Jacksonville, FL. The role involves responding to customer inquiries, scheduling service calls, and ensuring customer satisfaction while maintaining accurate records in the CRM system.
Facilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Respond to customer inquiries via phone or email in a timely and professional manner
Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run
Make outbound calls to customers to follow up on inquiries, service requests, and bookings
Confirm appointments with customers and make any necessary adjustments to schedules
Ensure accurate data entry and update customer records in the CRM system
Monitor job status and coordinate with the field staff to ensure timely service delivery
Provide customers with accurate information regarding service options, availability, and pricing
Manage and prioritize a high volume of calls to ensure efficiency and productivity
Work closely with the scheduling team to optimize field staff assignments and minimize downtime
Communicate with customers about promotions, discounts, and available services
Qualification
Required
Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to multitask and manage high volumes of inbound and outbound calls
Proficient in using customer service software and CRM systems
Positive attitude and a strong commitment to customer satisfaction
Ability to work in a fast-paced environment
Willingness to learn and adapt to new technologies and procedures
Benefits
Opportunities for bonus
Company
Snyder Air Conditioning, Plumbing & Electric
At Snyder, we know you want your family to be carefree and comfortable at home.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase