Planar · 7 hours ago
IT Help Desk Technician
Hillsboro, Oregon, United States
Full-time
Onsite
New Grad, Entry LevelPlanar is seeking an IT Help Desk Technician who provides Level 1 and 2 support for technology devices and applications in the workplace. The role involves resolving incidents and requests, provisioning and configuring devices, and maintaining an inventory of workplace assets to ensure a superior customer experience.
3D TechnologyElectronicsHardwareRetailVirtualization
Responsibilities
Respond to incidents and requests received through email, phone, chat or in-person interactions. Collaborate with other IT teams on transfer/escalation of tickets to other IT teams for speedy resolution
Adhere to IT Service Management (ITSM) standards with logging and resolution of tickets in ServiceNow
Procure, provision, build and configure laptops, desktops, phones, tablets, printers, and other peripherals/accessories per company device management standards. Meet SLAs for resolution of incidents and requests received for workplaces services team
Repair, refresh and perform maintenance on workplace devices and related accessories
Install software, maintain system patching/update currency, and ensure ongoing lifecycle maintenance of software and hardware
Provision IT System and service access. Support employee onboarding and off boarding activities
Maintain an inventory of devices, parts, software, and other workplace assets. Ensure Configuration Management Database (CMDB) assets are current/in sync
Gain adequate knowledge of application services to perform initial triage and resolve Level 1 tickets. Transfer/escalate application tickets to other IT teams for resolution
Understand and utilize Knowledge Base for incident resolution. Update knowledge base with current information of systems and recurring incidents/requests
Ensure security of devices, software and services utilizing security framework
Collaborate with business and IT Teams to enhance customer experience
Keep abreast of and gain expertise in the evolving technologies and understand how new technologies could be applied
Qualification
Required
Provides Level 1 and 2 support for technology devices and applications in the workplace
Responsible for timely resolution of incidents and requests received at the Help Desk
Responsible for provision, build and configuration of company issued devices
Responsible for initial triage, support and resolution of application incidents and provisioning requests
Adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets
Maintains workplace device inventory, prepares reports and works on custom projects for business users
Responds to incidents and requests received through email, phone, chat or in-person interactions
Collaborates with other IT teams on transfer/escalation of tickets for speedy resolution
Adheres to IT Service Management (ITSM) standards with logging and resolution of tickets in ServiceNow
Procures, provisions, builds and configures laptops, desktops, phones, tablets, printers, and other peripherals/accessories
Meets SLAs for resolution of incidents and requests received for workplace services team
Repairs, refreshes and performs maintenance on workplace devices and related accessories
Installs software, maintains system patching/update currency, and ensures ongoing lifecycle maintenance of software and hardware
Provisions IT System and service access
Supports employee onboarding and offboarding activities
Maintains an inventory of devices, parts, software, and other workplace assets
Ensures Configuration Management Database (CMDB) assets are current/in sync
Gains adequate knowledge of application services to perform initial triage and resolve Level 1 tickets
Transfers/escalates application tickets to other IT teams for resolution
Understands and utilizes Knowledge Base for incident resolution
Updates knowledge base with current information of systems and recurring incidents/requests
Ensures security of devices, software and services utilizing security framework
Collaborates with business and IT Teams to enhance customer experience
Keeps abreast of and gains expertise in the evolving technologies
Company
Planar
Planar is a global leader in display and digital signage technology, providing premier solutions for the world's most demanding environments.
Founded in 1983
201-500 employees
H1B Sponsorship
Planar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-08-12Acquired
1993-12-16IPO
Leadership Team
Adam Ditcher
Channel Sales Business Partner
Recent News
2025-07-02
Company data provided by crunchbase